Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Josh Waggoner

Josh Waggoner

Saint Louis,MT

Summary

Experienced Information Technology Operations Specialist with a passion for automation and streamlining processes to enhance efficiency across organizations. Adept in crisis management and leveraging analytical skills to identify and resolve complex technical issues. Proficient in scripting and automation, with expertise in Windows, Linux, and various technologies. Seeking new opportunities to apply expertise and drive impactful change within a dynamic organization.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cloud Operations Engineer

Olo
05.2022 - 01.2023
  • Responsible for managing varied AWS infrastructure (Ubuntu, Windows Server, Route 53) with Ansible and Terraform and monitoring of systems with DataDog
  • Create and document alert remediation procedures in Confluence
  • Refine and reduce 'noisy' alerts
  • Create custom Datadog metrics for individual teams via Powershell and Python
  • Creating Lambda functions with Node.js
  • Testing and providing feedback on new technologies (Teleport, Cloudflare Zero Trust)

System Engineer

U.S. Bank
02.2022 - 04.2022
  • Managing Oracle and Netezza database access and ETL processes with Automic & Toad

IT Operations Technical Support 2 - Windows/Unix Systems Administrator

Lumen Technologies
12.2014 - 01.2022
  • Perform Tier 1, 2, & 3 support for Adaptive Support customers, including Windows and Linux monitoring, troubleshooting, and change requests
  • Additional support provided for VMware ESXi, Cisco devices, F5 Big-IP load balancers, Active Directory, NFS, and any other technologies utilized by the customer as requested

CI Coordinator

Ascent
08.2014 - 12.2014
  • Maintain preventive maintenance and other work scheduling for critical infrastructure at customer sites

Operations Center Lead

Ascent
09.2013 - 08.2014
  • Shift supervisor for Operations Center, monitoring critical infrastructure at customer sites, managing emergencies, and overseeing scheduled site visits by vendors

Operations Center Representative

Ascent
05.2013 - 08.2013
  • Monitoring critical infrastructure at customer sites and interacting with vendors as required

Communications Specialist

Air Methods
06.2005 - 11.2012
  • The Communications Specialist coordinates and maintains effective communications between requesting facilities/agencies, crewmembers, medical personnel, maintenance personnel, and receiving facilities/agencies, as appropriate, to ensure a safe, expeditious response for emergency and non emergency assistance and/or transport

911 Telecommunicator

Jersey County Illinois
07.2004 - 05.2005

Education

Some College (No Degree) -

Lewis And Clark Community College
Godfrey, IL

Some College (No Degree) -

Southern Illinois University, Edwardsville
Edwardsville, IL

Skills

  • Linux System Administration
  • Troubleshooting
  • Process Improvement
  • Project Management
  • Incident management
  • Technology support
  • Database administration
  • Cloud computing
  • Scripting languages
  • Monitoring tools
  • Virtualization technologies

Certification

  • Cloud Computing Concepts - Brainbench
  • MS Excel 2013 - Brainbench
  • PHP 5.5 - Brainbench
  • Technical Help Desk - Brainbench
  • Amazon Web Services - Brainbench

Timeline

Cloud Operations Engineer

Olo
05.2022 - 01.2023

System Engineer

U.S. Bank
02.2022 - 04.2022

IT Operations Technical Support 2 - Windows/Unix Systems Administrator

Lumen Technologies
12.2014 - 01.2022

CI Coordinator

Ascent
08.2014 - 12.2014

Operations Center Lead

Ascent
09.2013 - 08.2014

Operations Center Representative

Ascent
05.2013 - 08.2013

Communications Specialist

Air Methods
06.2005 - 11.2012

911 Telecommunicator

Jersey County Illinois
07.2004 - 05.2005

Some College (No Degree) -

Lewis And Clark Community College

Some College (No Degree) -

Southern Illinois University, Edwardsville

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Josh Waggoner