Josh Smith
O'Fallon
Overview
9
9
years of professional experience
Work History
Security Monitoring and Response Analyst
Mastercard
10.2024 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Assisted in building supplier resilience program, including implementation of testing and exercising, procedures and framework, while following regulations across the globe.
Senior Analyst - Business Operational Risk
Midland States Bank
04.2022 - 10.2024
- Recommend and assist with implementing standard policies and procedures
- Document business processes and created workflow diagrams utilizing Visio software
- Suggest ways to streamline workflow and processes within the organization
- Manage Operations control register, including SOX controls and corresponding COIFs
- Complete quarterly SOX testing for Operations to ensure compliance within the bank
- Manage event reports and audit findings to ensure mitigation of the issue is resolved timely and effectively
- Maintain and update Operations vendor relationships, as needed
- Assist with Operations related audit requests, as needed
Operations Control Specialist
Midland States Bank
03.2018 - 04.2022
- Worked with business partners throughout the bank to create and update procedures and process maps
- Managed the policy and procedure platform, Policy Tech, to ensure documentation was reviewed and approved timely
- Completed quality assurance for Deposit Operations, Loan Operations, Treasury Services, and Retail Banking
Quality Control Specialist
Citi
05.2017 - 03.2018
- Completed quality assurance on loan packages to ensure package contained all the necessary documentation
Document Collection Specialist
Citi
02.2016 - 05.2017
- Partnered with vendors (such as title companies) to provide missing documentation for loan packages
Education
High School Diploma - undefined
Fort Zumwalt North
O'Fallon, MO05.2007
Skills
- Documentation and Reporting
- Business Analysis
- MS Office
- Problem-Solving
- Data Research and Validation
- Issue Identification
- Teamwork and Collaboration
- Analytical Skills
- Knowledge of business operations
- Professionalism
- Process Improvements
- Risk Analysis
Awards
Circle of Champions - Operational Excellence (2020), Circle of Champions - Operational Excellence (2018)
Timeline
Security Monitoring and Response Analyst
Mastercard
10.2024 - Current
Senior Analyst - Business Operational Risk
Midland States Bank
04.2022 - 10.2024
Operations Control Specialist
Midland States Bank
03.2018 - 04.2022
Quality Control Specialist
Citi
05.2017 - 03.2018
Document Collection Specialist
Citi
02.2016 - 05.2017
High School Diploma - undefined
Fort Zumwalt North
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