Josh Saunders
Saint Peters
Summary
Professional with strong background in e-commerce, equipped to excel in fast-paced retail environment. Proven ability to enhance customer experience, streamline order processes, and efficiently manage inventory. Known for collaborative teamwork, adaptability, and results-driven approach. Skilled in digital platforms, inventory management systems, and customer service.
Overview
4
4
years of professional experience
Work History
Sales Representative
Vector Marketing
2022.05 - 2022.09
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
E-Commerce Personal Shopper
Walmart
2019.08 - 2022.01
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Back of House Team Member
Chick-fil-A
2018.06 - 2019.02
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Maintained and sanitized service stations, prep areas, and countertops.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
Education
Associate of Arts - General Studies
Florida College
Temple Terrace, FL2024-05
High School Diploma -
Fort Zumwalt South High School
Saint Peter’s, MO2021-05
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Order Processing Efficiency
- Strong Work Ethic
Timeline
Sales Representative
Vector Marketing
2022.05 - 2022.09
E-Commerce Personal Shopper
Walmart
2019.08 - 2022.01
Back of House Team Member
Chick-fil-A
2018.06 - 2019.02
Associate of Arts - General Studies
Florida College
High School Diploma -
Fort Zumwalt South High School