Josh Powers
Fulton
Summary
Dynamic professional with a background in automotive sales and service. Known for exceptional problem-solving abilities and strong customer relationship-building skills, contributing to increased sales and enhanced customer loyalty.
Overview
6
6
years of professional experience
Work History
Parts Counter Sales Person
Joe Machens Ford
Jefferson, Mo
01.2026 - Current
- Assisted customers in identifying and ordering parts for various vehicle models.
- Maintained accurate inventory records using dealership management software.
- Collaborated with service department to ensure timely delivery of parts for repairs.
- Processed customer orders efficiently, ensuring high levels of satisfaction.
- Educated customers on product features, enhancing their knowledge and purchase decisions.
- Resolved customer inquiries and issues related to parts availability and pricing.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers
Automotive Technician
Joe Machens Toyota - Scion Columbia Mo
Columbia Mo
11.2025 - 01.2026
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Enhanced workshop safety by adhering to and promoting best practices.
- Customized vehicles to owner specifications, enhancing driving experience.
- Repaired and replaced worn and damaged components.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Maintained accurate records of repairs and services performed for customer transparency.
- Implemented process improvements that reduced repair turnaround times significantly.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Improved customer satisfaction by providing precise and timely repair updates.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Diagnosed and repaired various automotive systems, including engines, brakes, and transmissions.
- Conducted routine maintenance services, enhancing vehicle performance and reliability.
Automotive Technician
Joe Machens Hyundai
Columbia Mo
09.2023 - 11.2024
- Maintained accurate records of repairs and services performed for customer transparency.
- Implemented process improvements that reduced repair turnaround times significantly.
- Ensured compliance with safety regulations while working in a fast-paced environment.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Conducted safety inspections to comply with legal and company standards.
- Improved customer satisfaction by providing precise and timely repair updates.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Diagnosed and repaired various automotive systems, including engines, brakes, and transmissions.
- Utilized diagnostic tools and software to identify problems accurately and efficiently.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Automotive Technician
Jim Butler Chevrolet
Centralia, MO
11.2021 - 09.2023
- Diagnosed and repaired various automotive systems, including engines, brakes, and transmissions.
- Conducted routine maintenance services, enhancing vehicle performance and reliability.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Utilized diagnostic tools and software to identify problems accurately and efficiently.
- Assisted in training new technicians on proper repair techniques and safety protocols.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Increased workshop efficiency with organization of tools and equipment.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Parts Counter Specialist
Oreily's Auto Parts
Columbia Mo
07.2020 - 01.2021
- Assisted customers in identifying and locating auto parts to enhance service efficiency.
- Maintained accurate inventory records using point-of-sale systems and stock management tools.
- Processed customer orders and transactions, ensuring seamless checkout experiences.
- Provided product recommendations based on customer needs and vehicle specifications.
- Collaborated with team members to streamline order fulfillment processes for timely deliveries.
- Participated in training sessions to expand knowledge of automotive products and industry trends.
- Updated promotional displays and ensured product visibility to drive sales engagement.
- Implemented a parts return procedure that reduced waste while maximizing return on investment for unused items.
- Increased customer satisfaction by providing accurate and timely parts information to both internal and external customers.
- Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
- Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
- Developed creative merchandising strategies that increased visibility of high-margin products leading to higher revenue generation.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
Lube Technician
Jiffy Lube
Columbia Mo
02.2020 - 08.2020
- Performed routine oil changes and fluid checks to ensure vehicle performance.
- Assisted in maintaining cleanliness and organization of service area and tools.
- Learned proper use of diagnostic equipment for identifying vehicle issues.
- Adhered to safety protocols during all service operations to minimize risks.
- Collaborated with team members to enhance efficiency in service delivery.
- Educated customers on basic vehicle maintenance and services offered.
- Monitored inventory levels and restocked supplies as necessary for operations.
- Gained proficiency in operating hydraulic lifts and other essential equipment.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Education
High School Diploma -
North Callaway High School
Kingdom City, MO05-2019
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Order processing efficiency
- Inventory management proficiency
- Parts identification
- Cash handling experience
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Clean driving record
- Verbal and written communication
- Email communication
- Forklift operation
- Parts installation
- Invoice processing
- Inventory management
- Vehicle operations
- Customer education
- Coordinating paperwork
- Returns processing
- Proficient in windows and most windows based programs
- Parts documentation
- Returns management
- Replacement parts identification
- Parts recommendation
- Maintenance schedules
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Safety procedures
- Team building
- Task prioritization
- Purchase orders
- Computer literacy
- Maintenance knowledge
- Stock replenishment
Timeline
Parts Counter Sales Person
Joe Machens Ford
01.2026 - Current
Automotive Technician
Joe Machens Toyota - Scion Columbia Mo
11.2025 - 01.2026
Automotive Technician
Joe Machens Hyundai
09.2023 - 11.2024
Automotive Technician
Jim Butler Chevrolet
11.2021 - 09.2023
Parts Counter Specialist
Oreily's Auto Parts
07.2020 - 01.2021
Lube Technician
Jiffy Lube
02.2020 - 08.2020
High School Diploma -
North Callaway High School