Joseph B. Stafford

Administrative Aid is responsible for managing and organizing incoming applications, maintaining attendee profiles, and ensuring the accurate processing of legal and travel documents. This role involves coordinating event logistics, including rooming lists, flight details, and trip itineraries, while maintaining detailed records in databases and cloud storage systems. Tasks include document proofing, responding to inquiries, and assisting with mission trip setup and execution. Additionally, the position involves tracking and reconciling payments from attendees and donors, ensuring all payments are properly recorded and applied to the correct accounts, and monitoring timely and complete payments.

Provide customer support and manage sales inquiries through a call center, ensuring prompt and professional service. Build and maintain online courses using WordPress and oversee e-commerce operations with tools like Shopify, Studio Enterprise, and SendOwl. Handle customer relations by addressing concerns, resolving issues, and fostering positive engagement to support organizational goals.

Provided personalized care by assisting with feeding and monitoring intake to support patients in meeting nutritional goals. Transported individuals to appointments, social activities, and errands to ensure engagement and access to essential services. Monitored vital signs, administered medications, and tracked behaviors to maintain accurate records and keep healthcare supervisors informed. Supported daily living activities, including dressing, grooming, meal preparation, and medication reminders, to promote independence and well-being.