Joseph W Miller
Villa Ridge
Summary
Dynamic automotive service manager with over 25 years of experience optimizing operations and enhancing client satisfaction. Master ASE certified with a strong focus on team management, effective communication, and problem-solving, ensuring high productivity and service excellence.
Overview
23
23
years of professional experience
Work History
Service Manager
Auffenberg Ford Belleville
05.2021 - Current
- Monitor employees’ work levels and review work performance
- Work with manufacturer to maintain compliance with factory
- Counsel employees about work related issues and assist to obtain goals.
- Handle customer service needs
- Determine schedules, and assignments for work activities based on employee skill level.
Service Manager
Webster groves/Sunset hills Subaru
01.2018 - 05.2021
- Monitored employee performance and work levels to ensure productivity standards.
- Exceeded gross goals while relocating service department to a larger facility.
- Counseled employees on work-related issues, facilitating achievement of objectives.
- Determined schedules and assignments based on employee skill sets to optimize efficiency.
- Addressed customer service needs to enhance client satisfaction.
Lead Service Advisor
Plaza Lexus
01.2015 - 01.2018
- Greet Customers as they enter the service drive
- Inspect vehicle during walk-around and document findings
- Listen to customer needs and advise on repair or scheduled maintenance.
Shop Foreman
West County Honda
01.2014 - 11.2014
- Monitored employee performance to identify areas for improvement.
- Counseled employees on work-related issues to facilitate goal achievement.
- Managed customer service operations to enhance client satisfaction.
- Determined schedules and assignments based on employee skill sets.
- Dispatched work orders to technicians for timely task execution.
Line tech
Frank Leta Honda
03.2008 - 01.2014
- Restored vehicles to factory specifications ensuring optimal performance.
- Ensured proper documentation for warranty claims to facilitate processing.
- Met customer expectations through effective communication and service delivery.
- Played a key role in implementing 'teams' to enhance collaboration.
Line tech
St.louis Acura
12.2003 - 03.2008
- Executed vehicle repairs to factory specifications, ensuring quality standards were upheld.
- Verified documentation of warranty claims to expedite processing.
- Met customer expectations through clear communication and timely service delivery.
Education
Associate of Science - Automotive Technology
Ranken Technical College
St Louis, MO01-1991
Skills
- CDK DMS proficiency
- Shop procedures expertise
- Service excellence
- Effective communication
- Multi-tasking
- Customer service excellence
- Technical troubleshooting
- Shop procedures
- Hands on management approach
Timeline
Service Manager
Auffenberg Ford Belleville
05.2021 - Current
Service Manager
Webster groves/Sunset hills Subaru
01.2018 - 05.2021
Lead Service Advisor
Plaza Lexus
01.2015 - 01.2018
Shop Foreman
West County Honda
01.2014 - 11.2014
Line tech
Frank Leta Honda
03.2008 - 01.2014
Line tech
St.louis Acura
12.2003 - 03.2008
Associate of Science - Automotive Technology
Ranken Technical College