Joseph Waugh

• Diagnosed and repaired various RV systems including electrical, plumbing, and HVAC.
• Conducted routine maintenance checks to ensure optimal RV performance and safety.
• Collaborated with customers to understand service needs and recommend solutions.
• Utilized diagnostic tools to identify issues and develop repair plans efficiently.
• Assisted in training new technicians on standard operating procedures and best practices.
• Maintained a clean and organized work area to promote safety and efficiency.
• Performed maintenance and repairs on RV appliances such as water heaters, air conditioners, refrigerators, microwaves and furnaces.
• Replaced faulty parts with new ones as needed to ensure proper functioning of the vehicle.
• Repaired interior components like floors, walls and ceilings of RVs using carpentry tools.

• Managed project timelines and resources for roofing installations.
• Directed teams to ensure compliance with safety regulations and quality standards.
• Coordinated communication between clients, suppliers, and subcontractors effectively.
• Oversaw training programs for new employees in roofing techniques and safety practices.
• Evaluated supplier performance to maintain high-quality materials and services.
• Implemented process improvements to enhance operational efficiency on job sites.
• Developed maintenance schedules for equipment to ensure reliability during projects.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.

• Certified forklift/sky track operator
• Certified aerial boom lift operator
• Certified in krist.inc

Experience in OSHA 10 as well as OSHA 30 safety

Experience in signals and operation of heavy materials with cranes

• Started a small business in 2024 doing RV technician work and complete renovations