Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Joseph Robson

Buffalo

Summary

Dynamic Mechanic Shop Foreman at Murphy Tractor & Equipment Co, skilled in equipment maintenance and workflow management. Proven track record in optimizing shop efficiency and enhancing customer satisfaction through effective communication and quality control. Adept at diagnosing vehicle issues and managing parts ordering, ensuring operational excellence and timely service delivery.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Mechanic Shop Foreman

Murphy Tractor & Equipment Co
Springfield
03.2022 - Current
  • Supervised daily operations and workflow in the mechanic shop.
  • Coordinated repair schedules to optimize shop efficiency and service delivery.
  • Inspected equipment for safety compliance and operational readiness.
  • Managed inventory of tools and parts, ensuring availability for repairs.
  • Facilitated communication between staff and management regarding project updates.
  • Resolved customer inquiries related to equipment repairs and services effectively.
  • Resolved customer complaints related to vehicle repairs or services provided.
  • Maintained records of service requests and completed work orders.
  • Coordinated with other departments to ensure timely completion of jobs.
  • Inspected vehicles for signs of wear or damage.
  • Planned workflow schedules for technicians based on their skill level and availability.
  • Scheduled preventative maintenance services for customers' vehicles.
  • Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
  • Conferred with management to coordinate work activities or identify needed resources.
  • Conducted quality control inspections to uphold high standards.
  • Managed team of technicians, providing leadership and guidance.
  • Oversaw daily operations in shop, ensuring efficiency and productivity.
  • Scheduled work assignments and monitored progress to meet deadlines.
  • Acted as a liaison between management and shop floor staff.

Parts Counter Associate

Murphy Tractor & Equipment Co
Springfield
11.2018 - 03.2022
  • Assisted customers in identifying and sourcing needed parts and equipment.
  • Managed inventory levels and conducted regular stock audits for accuracy.
  • Operated computer systems to process orders and track shipments efficiently.
  • Coordinated with suppliers to ensure timely delivery of parts and equipment.
  • Provided product knowledge to customers, enhancing their purchasing experience.
  • Resolved customer inquiries and issues related to parts availability and compatibility.
  • Trained new staff on inventory management processes and customer service techniques.
  • Maintained a clean and organized workspace to support operational efficiency.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Operated point of sales and parts lookup computer systems.
  • Handled cash register transactions accurately and efficiently.
  • Received, examined and reshelved returned parts.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Opened crates to replenish stocked items in proper aisles.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
  • Communicated product expertise and department process improvements to meet organizational goals.
  • Followed standards of care and compliance per company and legal requirements.
  • Inspected returned parts to ensure they met quality standards before restocking shelves.
  • Participated in team meetings offering ideas for improvement in operations processes.
  • Coordinated with warehouse personnel to ensure timely delivery of parts orders.
  • Developed strong relationships with both internal and external customers by providing excellent customer service.
  • Assisted customers in selecting the appropriate part for their application needs.
  • Greeted customers upon arrival and provided assistance with parts inquiries.
  • Provided technical advice and support to customers regarding product specifications.
  • Conducted regular cycle counts to maintain accuracy of inventory levels in system database.
  • Ensured that merchandise displays were properly stocked and maintained neatness throughout store area.
  • Prepared shipping documents including labels and invoices for shipped orders.
  • Created purchase orders for needed items from vendors when necessary.
  • Communicated regularly with vendors regarding pricing, availability, backorders.
  • Researched customer requests for special or hard-to-find items using computer databases and other resources.
  • Processed orders for parts, accessories, and supplies in a timely manner.
  • Operated forklift safely to move heavy materials around the warehouse.
  • Assisted with training new employees on proper policies and procedures related to the parts counter position.
  • Located and labeled parts to maintain organized inventory of stock.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Used POS systems to receive payment or obtain credit authorization.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Wrote and recorded orders for merchandise or entered orders into computers.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Cross-sold additional products and services to purchasing customers.

Parts Manager

Larson Farm & Lawn
Nixa
09.2008 - 11.2018
  • Managed inventory levels for parts and equipment in agricultural and lawn care sectors.
  • Coordinated with suppliers to ensure timely delivery of parts and materials.
  • Oversaw daily operations of the parts department, ensuring efficient workflow.
  • Trained staff on inventory management systems and best practices for parts handling.
  • Implemented organizational systems for parts storage, enhancing accessibility and efficiency.
  • Monitored stock levels to prevent shortages and excess inventory in the warehouse.
  • Assisted customers with product selection, providing expert advice on parts compatibility.
  • Developed processes for tracking orders and managing returns within the department.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained records of all orders placed, received, and shipped.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Developed and maintained positive working relationships with vendors.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Resolved customer inquiries related to part availability or quality issues.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Coordinated delivery schedules for incoming orders.
  • Provided technical advice on the selection of replacement parts.
  • Ensured accuracy in order processing and invoicing procedures.
  • Investigated discrepancies between physical inventories and records.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Collaborated with other departments to ensure timely deliveries.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Inspected returned parts for damage before restocking shelves.
  • Trained new staff members on proper parts handling techniques.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Created reports to track inventory usage and performance metrics.
  • Managed employee schedules and daily assignments.
  • Generated weekly sales reports detailing product demand patterns.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Performed regular maintenance checks on storage facilities.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Prepared and managed the parts department budget, including forecasting and expense control.
  • Participated in trade shows and industry events to stay informed on market trends.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Collaborated with the sales team to support marketing and promotional activities.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Analyzed parts performance data to identify trends and make informed purchasing decisions.

Technician

Ozark Dodge
Ozark
04.2000 - 09.2008
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance on various vehicle models and systems.
  • Maintained a clean and organized work environment in compliance with safety standards.
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Completed scheduled appointments on time to drive quality service.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.

Mechanic

Precision Tune
Springfield
08.1995 - 04.2000
  • Inspected vehicles to identify mechanical issues and recommended repairs.
  • Performed routine maintenance tasks on various vehicle types and models.
  • Utilized diagnostic tools to troubleshoot electronic and mechanical problems.
  • Collaborated with team members to complete repairs efficiently and accurately.
  • Maintained clean and organized work area to ensure safety and compliance.
  • Replaced worn parts, such as brakes, tires, and batteries as needed.
  • Followed safety procedures while operating tools and machinery in the shop.
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Assisted fellow mechanics when necessary during complex repairs.
  • Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Tested components with appropriate instruments to ensure proper operation.
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
  • Examined loose bolts and specified safety devices on vehicles and made adjustments.
  • Completed required paperwork and delivered to customer.
  • Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
  • Adhered to all safety protocols and guidelines to prevent accidents and injuries.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Reviewed work orders and discussed with supervisors.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.

Construction Worker

J&S Builers
Rogersville
09.1990 - 08.1995
  • Operated power tools to construct and repair building structures.
  • Assisted in site preparation and cleanup for construction projects.
  • Followed safety protocols and maintained a clean work environment.
  • Collaborated with team members to ensure timely project completion.
  • Loaded and unloaded materials from delivery trucks efficiently.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Transported materials from one site location to another using trucks or trailers.
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
  • Followed blueprints or engineering plans to determine the best methods of assembling structures.
  • Lifted heavy objects into place with cranes or hoists.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Inspected sites before and after construction projects.
  • Lubricated, cleaned or repaired machinery or equipment.

Education

High School Diploma -

Buffalo High School
Buffalo, MO
05-1990

Skills

  • Equipment maintenance
  • Vehicle inspection
  • Diagnostic skills
  • Parts ordering
  • Quality control
  • Workflow management

Affiliations

  • I really enjoy doing DIY projects around the house.
  • I have recently started riding bicycle and enjoying the local trails in our community.

Accomplishments

  • as a shop foreman, parts counter sales and parts manager.
  • I have completed several courses offered by John Deere to ensure best practices for customer service and sales.

Certification

  • As a technician at a Dodge dealer, I earned several certifications, such as Cummins certified, steering and alignment, body mechanical, electrical diagnosis, standard transmission and transfer case.

Timeline

Mechanic Shop Foreman

Murphy Tractor & Equipment Co
03.2022 - Current

Parts Counter Associate

Murphy Tractor & Equipment Co
11.2018 - 03.2022

Parts Manager

Larson Farm & Lawn
09.2008 - 11.2018

Technician

Ozark Dodge
04.2000 - 09.2008

Mechanic

Precision Tune
08.1995 - 04.2000

Construction Worker

J&S Builers
09.1990 - 08.1995

High School Diploma -

Buffalo High School

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Joseph Robson