Joseph Moss
Poplar Bluff
Summary
Results-driven retail leader with extensive management experience. Proven ability to enhance store operations and drive sales growth while ensuring exceptional customer experiences. Expertise in staffing, training, inventory control, compliance, and vendor relations. Skilled in balancing customer service, team development, and operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
General Manager
Greenlight - Curio Wellness
Hayti
04.2023 - Current
- Oversaw daily operations to ensure smooth business functionality.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Implemented inventory management systems to track product availability.
- Facilitated communication between departments to streamline processes and improve collaboration.
- Monitored compliance with state regulations and company policies in all operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
Account Service Manager
Menards
Poplar Bluff
03.2020 - 01.2021
- Managed client accounts and maintained strong customer relationships.
- Coordinated service delivery and ensured client satisfaction across multiple accounts.
- Facilitated communication between clients and internal teams for smooth operations.
- Conducted regular account reviews to assess service quality and effectiveness.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed customer inquiries and resolved issues efficiently.
- Assisted in product recommendations based on customer needs.
- Initiated contact with potential customers through cold calls or emails to promote company products and services.
- Met with contractors on job sites to create a list of building materials needed for the job.
- Assist in drawing blueprints to allow a rough estimate of costs on materials for the job at hand.
Manager
Chuckin' Clouds Vape Shop
Poplar Bluff
05.2014 - 03.2020
- Managed daily operations and ensured compliance with safety regulations.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented marketing strategies to promote new product lines effectively.
- Coordinated vendor relations and negotiated favorable purchasing agreements.
- Ensured cleanliness and organization of the retail space for customer satisfaction.
- Monitored sales trends and adjusted merchandise displays accordingly.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed market trends and competitor activity to inform business strategy.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed business performance data and forecasted business results for upper management.
Education
High School Diploma -
Twin Rivers High School
Broseley, MO05-2014
Culinary Arts Certificate - Culinary
Poplar Bluff Technical Career Center
Poplar Bluff, MO03-2014
Skills
- Inventory management
- Operations oversight
- Compliance monitoring
- Staff training and development
- Schedule optimization
- Customer relationship management
- Performance analysis
- Problem solving
- Effective communication
- Team building and conflict resolution
- Employee recognition and networking
- Customer retention strategies
- Staff supervision and cross-functional team management
- Client relations and account management
- Sales expertise and upselling strategies
- Professional demeanor and organizational skills
Timeline
General Manager
Greenlight - Curio Wellness
04.2023 - Current
Account Service Manager
Menards
03.2020 - 01.2021
Manager
Chuckin' Clouds Vape Shop
05.2014 - 03.2020
High School Diploma -
Twin Rivers High School
Culinary Arts Certificate - Culinary
Poplar Bluff Technical Career Center