Joseph Miller
St Louis
Summary
Business Administration professional with four years of experience in logistics, customer service, and business operations. Skilled in data analysis, business operations, and efficient logistics management, with a proven track record of optimizing processes to enhance productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Package Delivery Driver
Action Delivers
Fenton
05.2024 - Current
- Improved operational efficiency by analyzing delivery routes and implementing streamlined processes, contributing to enhanced performance metrics.
- Utilized digital tracking systems to verify order accuracy and ensure compliance, demonstrating attention to detail.
- Resolved client-facing issues promptly through clear, solution-oriented communication, mirroring help desk and tech support methodologies.
- Built and maintained strong customer relationships through consistent service and issue resolution, highlighting user-centric support skills valuable in IT services.
Sortation Center Associate
Amazon
St Louis
08.2022 - 05.2024
- Collaborated cross-functionally to improve service delivery, utilizing digital tools to enhance operational efficiency.
- Maintained strict compliance with safety and operational protocols, reflecting strong attention to detail and systems discipline relevant to IT environments.
- Led process improvements using data-driven insights, resulting in measurable gains in sortation productivity and workflow efficiency.
- Actively used handheld and warehouse management systems for real-time data entry and inventory tracking.
- Engaged in continuous learning of data analytics and problem-solving methodologies, applying them to identify bottlenecks and improve performance metrics in a dynamic environment.
Student Worker, IT
St. Louis Community College, Meramec
St Louis
08.2019 - 12.2019
- Diagnosed and resolved hardware and software issues, including authentication errors, print problems, email access, connectivity issues, and application navigation across college systems.
- Assisted with the setup and troubleshooting of workstations, ensuring proper hardware and software configuration and functionality.
- Performed step-by-step user guidance for resolving technical problems, demonstrating strong communication and functionality.
- Documented support interactions and resolutions, maintaining accurate records to support continuous service improvement.
Education
Bachelor of Science - Business Administration, Emphasis in IT
University of Missouri - St. Louis
St Louis, MO05-2024
Associate of Arts - General Transfer Studies
St. Louis Community College, Meramec
St Louis, MO05-2021
Skills
- Client issue resolution
- Customer relationship management
- Data analysis
- Effective communication
- Problem solving
- Continuous learning
Timeline
Package Delivery Driver
Action Delivers
05.2024 - Current
Sortation Center Associate
Amazon
08.2022 - 05.2024
Student Worker, IT
St. Louis Community College, Meramec
08.2019 - 12.2019
Bachelor of Science - Business Administration, Emphasis in IT
University of Missouri - St. Louis
Associate of Arts - General Transfer Studies
St. Louis Community College, Meramec
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