Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Joseph Maher

Saint Louis

Summary

Dynamic product management leader with a proven track record at Mastercard, driving over $1 billion in revenue through innovative solutions and cross-functional collaboration. Expert in Agile methodologies and data analysis, enhancing customer engagement and regulatory compliance. Recognized for developing impactful product roadmaps and fostering high-performing teams to achieve strategic goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director - Product Management

Mastercard
O'Fallon
09.2021 - Current
  • Global Product Owner for Chargebacks and Disputes, with an annual revenue target exceeding $1 billion.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Led cross-functional teams in the development of innovative solutions for changing regulatory requirements.
  • Enhanced customer satisfaction through the development of workshops, training materials, and product advisory councils.

Senior Product Manager - Technical

Mastercard
O'Fallon
10.2017 - 09.2021
  • Coordinated development activity for 22 Agile Scrum teams, including requirement refinement, feature/story writing, UAT, and product documentation.
  • Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
  • Analyzed user data to uncover insights about how customers interact with products and make decisions about what features should be prioritized.
  • Delivered presentations at technical conferences and customer summits, informing end-users of upcoming product changes and enhancements.

Technical Project Manager

Wunderman International
Saint Louis
05.2016 - 10.2017
  • Supported healthcare marketing campaigns by maintaining CRM systems and databases.
  • Cleansed customer data in accordance with regulatory requirements, "Do not Call/Contact" lists, death records, and change of address notifications.
  • Researched data anomalies to ensure accurate reporting and to identify possible issues with ETL processes.

Education

Bachelor of Science - Marketing

Saint Louis University
St. Louis, MO
05-2013

Skills

  • Product management
  • Agile methodologies
  • Data analysis
  • Regulatory compliance
  • Cross-functional leadership
  • User experience design
  • Customer engagement
  • Information technology management

Certification

  • Certified Scrum Product Owner (CSPO)
  • Scaled Agilist (SAFe)

References

References available upon request.

Timeline

Director - Product Management

Mastercard
09.2021 - Current

Senior Product Manager - Technical

Mastercard
10.2017 - 09.2021

Technical Project Manager

Wunderman International
05.2016 - 10.2017

Bachelor of Science - Marketing

Saint Louis University

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