Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Holden

Imperial

Summary

Dynamic Store Manager with a proven track record at Tractor Supply, driving an 18% sales increase through innovative promotions and exceptional customer service. Skilled in team leadership and operational efficiency, I excel in employee training and relationship building, fostering a collaborative environment that enhances customer satisfaction and store performance.

Overview

34
34
years of professional experience

Work History

Store Manager of Operations

Tractor Supply
04.2011 - Current
  • Increased sales by 18% with special displays and promotions.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Home Depot
06.1991 - 04.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

St Charles High
Saint Charles, MO

Certificate - Plant Identify, Greens Keeping, Nursery Care

University of Rhode Island
Kingston, RI

Skills

  • Computer skills
  • Performance appraisals
  • Health and safety
  • Employee training
  • Recruitment and hiring
  • Employee scheduling
  • Store maintenance
  • Promotions management
  • Point of sale systems
  • Team leadership
  • Friendly and positive
  • Loss prevention procedures
  • Financial operations management
  • Relationship building and management
  • Product merchandising
  • Customer service
  • Problem-solving
  • Team motivation
  • Store operations
  • Operational efficiency
  • Cash management

Accomplishments

Mechanically inclined skills, 6 years in automotive. Managed construction company.

Timeline

Store Manager of Operations

Tractor Supply
04.2011 - Current

Store Manager

Home Depot
06.1991 - 04.2010

High School Diploma -

St Charles High

Certificate - Plant Identify, Greens Keeping, Nursery Care

University of Rhode Island

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Joseph Holden