Joseph Guntli
Arnold
Summary
Proven leader with extensive experience at Wallis Oil Company, excelling in customer service and team leadership. Enhanced customer satisfaction and employee morale through effective problem-solving and motivational skills. Demonstrated expertise in staff training and development, ensuring high-quality service and operational efficiency. Achieved notable improvements in performance and service quality, fostering a positive and productive work environment.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Wallis Oil Company
10.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Shift Leader
Wallis Oil Company
06.2016 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Sales Associate
Wallis Oil Company
02.2016 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
St Mary's High School
St Louis, MO05-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Conflict resolution
- Problem-solving
- Team motivation
Timeline
Assistant Manager
Wallis Oil Company
10.2017 - Current
Shift Leader
Wallis Oil Company
06.2016 - 10.2017
Sales Associate
Wallis Oil Company
02.2016 - 07.2016
High School Diploma -
St Mary's High School
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