Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Graham

Kansas City,MO

Summary

Dynamic Inside Sales Manager with a proven track record at Cfm Distributors, excelling in sales strategy development and account management. Expert in building relationships and coaching teams to exceed targets. Skilled in product branding and customer service, driving significant growth and client retention through innovative solutions and effective communication. My diverse skill set coupled with a strong mechanical aptitude and industry knowledge would be a great addition to your company

Overview

5
5
years of professional experience

Work History

Inside Sales Manager

Cfm Distributors
04.2024 - Current
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Grew my stores' inside sales accounts by 36% year over year from last April.
  • Trained employees on new technology and sales methods to build a highly knowledgeable and successful team.
  • Worked closely with other departments to promote products and marketing campaigns to deliver the best results.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Maintained an accurately stocked and efficiently run warehouse to ensure contractors could rely on us to have what they need when they need it.

Inside Sales Representative

Cfm Distributors
02.2022 - 04.2024
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills including technical help.
  • Answered customers questions regarding less complex troubleshooting and help.
  • Helped achieve store goals by promoting current promotions or products depending on the problem at hand.
  • Used CRM software to maintain detailed contact logs and account records.

Swimming Pool Service Technician

Splash Pools
06.2020 - 01.2022
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Worked on and with pool heaters and chillers to ensure proper function.
  • Fixed and replaced pool equipment in a timely manner and neatly to minimize customer down time
  • Installed pool circulation equipment including water features while ensuring quality work and proper function.
  • Complied with city codes to ensure all equipment was installed according to them.
  • Installed pool automation on equipment and programmed it to ensure the customer had the smoothest experience possible.

Hvac Technichian/Light Maintainance

Aculease LLC
05.2020 - 01.2022
  • Worked with them as an approved side job while working another job.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Fixed most minor home issues for tenants in a timely and safe manner.
  • Repaired any hvac related issue that was within my scope of knowledge.

Education

Associate of Science - Climate And Energy Control

WSU Technical College
Wichita, KS
08-2020

Skills

  • Account management

  • Sales strategy development

  • Sales coaching

  • Building Relationships

  • Customer service

  • Account acquisition

Timeline

Inside Sales Manager

Cfm Distributors
04.2024 - Current

Inside Sales Representative

Cfm Distributors
02.2022 - 04.2024

Swimming Pool Service Technician

Splash Pools
06.2020 - 01.2022

Hvac Technichian/Light Maintainance

Aculease LLC
05.2020 - 01.2022

Associate of Science - Climate And Energy Control

WSU Technical College

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Joseph Graham