Joseph Falbo
Kansas City
Summary
Upbeat, customer-focused Account Executive with 4+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Responsible and friendly and able to make customers feel welcome, listen to needs and promote products with practiced care and attention to individual needs. Proficient in proposal writing, negotiation, payment processing and general housekeeping. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
8
8
years of professional experience
Work History
Account Executive
Herzig Engineering
11.2020 - Current
- Developed and maintained relationships with key clients to ensure customer satisfaction
- Produced sales documents, finalized deals and filed records
- Negotiated contracts with clients to ensure profitable outcomes for the company
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates
- Conducted market research to identify new business opportunities
- Attended networking events to build relationships with potential customers
- Generated weekly reports on sales performance against targets for upper management review
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system
- Collaborated with internal departments such as engineering, operations or finance in order to meet customer needs
- Listened to customer needs to identify and recommend best products and services
- Prepared sales presentations, proposals, contracts and other documents for customers
- Responded promptly to inquiries from current and potential customers regarding products or services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Discussed pricing and negotiated service contracts to secure agreements
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Scheduled sales appointments and met with potential customers to explain benefits of products and services
Project Coordinator
Herzig Engineering
09.2023 - 07.2024
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels
- Performed regular reviews of project documentation and communicated results with relevant personnel
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes
- Assessed customer feedback in order to continuously improve service delivery processes or procedures
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs
- Contributed ideas towards process improvements that would increase efficiency or productivity levels
- Maintained a detailed database of project information including budgeting, resources and deliverables
- Managed communication channels between various teams involved in the execution of complex projects
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks
- Assessed, monitored and reported on work progression
- Collaborated with internal teams to develop project solutions resulting in on-time execution
- Liaised between departments, vendors and clients to monitor project expenses
- Coordinated with department leads to identify and outline solutions to client-specified challenges
- Liaised with project managers to evaluate project scope and define milestones and deadlines
- Managed portfolio of projects to drive on-time deliverables within scope and budget
- Used control tools to update and monitor project schedules
- Increased product knowledge by staying up to date on product offerings, features and functionality
Door to Door Sales Representative
Renewal By Andersen of Kansas City
10.2019 - 09.2020
- Assessed customer needs through detailed questioning and presented products to fill those requirements
- Drove sales of Windows and Doors products by applying proactive nature, knowledge of customer preferences and active listening skills
- Recommended merchandise to customers based on needs and preferences
- Stayed up to date on store promotions, payment policies and security practices
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Recommended optimal merchandise based on customer needs and desires
Shelf Stocker
Walmart
10.2018 - 10.2019
- Received incoming product deliveries and relocated to storage shelves, coolers or bins
- Stocked and rotated products, supplies and paper goods to optimize freshness
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways
- Ran check-out register during peak business periods or upon observed need or management request
Cook
Lc's Hamburgers
03.2017 - 08.2019
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush
- Grilled and deep fried various foods, including meats, potatoes and fish
Education
High School Diploma -
Park Hill South High School
Riverside, MO05-2019
Skills
- Market development
- Competitor tracking
- Sales presentation
- Account planning
- Negotiation skills
- Budget development
- Interpersonal skills
- Sales strategies
- Process improvement
- Punctual
- Motivation
- Responsibility
- Accountability
- Organization
- Problem resolution
- Sales expertise
- Managing client relationships
- Sales quota achievement
- Account management
- New business opportunities
Timeline
Project Coordinator
Herzig Engineering
09.2023 - 07.2024
Account Executive
Herzig Engineering
11.2020 - Current
Door to Door Sales Representative
Renewal By Andersen of Kansas City
10.2019 - 09.2020
Shelf Stocker
Walmart
10.2018 - 10.2019
Cook
Lc's Hamburgers
03.2017 - 08.2019
High School Diploma -
Park Hill South High School
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