José Pedro Santos Silva
Macau & Porto
Summary
Multilingual professional with fluency in Portuguese, English, and Spanish, alongside basic French skills. More than 30 years in the service industry, excelling in customer relations and engagement. Travel experience in over 80 countries enhances knowledge of international tourism. Aiming to contribute expertise to tourist circuit operations.
Overview
25
25
years of professional experience
Work History
Independent Worker
...
01.2005 - Current
- Delivered guided tours for Cosmos Viagens Portugal and BuzzPortugal, enhancing guest experiences.
- Served as local and national tour guide for multiple companies, including Viking River Cruises and Tui.
- Provided driver guide services for Top Travel and Data Tour, ensuring safe and informative journeys.
- Engaged guests as seasonal tour animator at Igneada Resort Hotel to foster enjoyment and participation.
- Acted as travel counsellor for Pestana Vacation Club, Europe’s second largest vacation club.
- Conducted professional training in tourism, animation, communication techniques, marketing, and customer care.
- Performed roles as commercial auditor, consultant, mystery shopper, and salesperson to diversify skill set.
- Collaborated with various travel agencies to deliver exceptional service across diverse clientele.
Tour Leader
EUROPAMUNDO
03.2017 - 06.2025
- Work exclusively for Europamundo with expertise in multiple routes, Portugal, Spain, Morocco, France, Belgium, Netherlands, Austria, Italy, Czech Republic, Switzerland, England.
District Manager
HiperImpério S.A.
01.2004 - 09.2005
- Company Overview: Parts & Accessories, Centre of Portugal
- Developing business, setting and controlling of objectives dealing with claims.
- Parts & Accessories, Centre of Portugal
Team Leader
Auto Industrial S.A.
05.2000 - 12.2001
- Company Overview: Opel Dealer
- Reporting directly to management administration, responsible for sales team coordination and contracts conclusion.
- Opel Dealer
Education
Tourist Guide Degree - Group’s psychology, touristic animation, research techniques
Instituto Politécnico De Bragança
MirandelaInternational Certification NLP (Practitioner) - Neuro-linguistic programming, communication, personal development
Life Training Institute
PortoPost – Graduate degree in Tourism - Cultural Tourism, Animation, Promotion, Tourist Behaviour
Trás-os-Montes E Alto Douro University
Vila RealPost – Graduate degree in Marketing Management - Advertising, CRM, customer behaviour, purchasing, databases
Economics And Management School (ISEG) Técnica Lisbon University
LisboaMBA Business & Leadership - Business-oriented Management and Leadership
Business School (EG&N) Universidade Autónoma De Lisboa
LisboaInternational Relations & European Studies Degree - Literature, History, Geography, Philosophy and Mythology
Social Sciences Schools (FCSP) Moderna Oporto University
PortoSkills
- Tour planning
- Customer service
- Route management
- Safety compliance
Residences
- Macau, China
- Oporto, Portugal
Hobbies and Interests
- Music
- Literature
- Driving
- Travelling
- Sports
- Cuisine & Wines
- Photography
Additional Information
I have had the privilege of living in various locations around the world including Madrid, Orleans, Rouen, France, Igneada, Chengdu and Macau. Porto, Lisbon, Leiria, Mirandela, Chaves, Lamego, Espinho and Vila de Conde. These experiences have greatly enriched my cultural awareness and adaptability. Currently based in China, I am particularly interested in pursuing professional opportunities within the Asia region.
Personal Information
- Total Experience: More than 30 years in the Service Industry with excellent human relation skills and independent travel experience in over 80 countries.
- Date of Birth: 03/23/71
- Nationality: Portuguese
Timeline
Tour Leader
EUROPAMUNDO
03.2017 - 06.2025
Independent Worker
...
01.2005 - Current
District Manager
HiperImpério S.A.
01.2004 - 09.2005
Team Leader
Auto Industrial S.A.
05.2000 - 12.2001
Tourist Guide Degree - Group’s psychology, touristic animation, research techniques
Instituto Politécnico De Bragança
International Certification NLP (Practitioner) - Neuro-linguistic programming, communication, personal development
Life Training Institute
Post – Graduate degree in Tourism - Cultural Tourism, Animation, Promotion, Tourist Behaviour
Trás-os-Montes E Alto Douro University
Post – Graduate degree in Marketing Management - Advertising, CRM, customer behaviour, purchasing, databases
Economics And Management School (ISEG) Técnica Lisbon University
MBA Business & Leadership - Business-oriented Management and Leadership
Business School (EG&N) Universidade Autónoma De Lisboa
International Relations & European Studies Degree - Literature, History, Geography, Philosophy and Mythology
Social Sciences Schools (FCSP) Moderna Oporto University
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