Joron Reese Sr

Researched accounts and completed due diligence to resolve collection problems

Established relationships with customers to encourage payment of delinquent accounts

Quantified debtor balances to avoid late payments and bad credit

Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers

Utilized critical thinking to break down problems, evaluate solutions and make decisions

Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes

Assisted customers with waste pickup inquiries

Met customer call guidelines for service levels, handle time and productivity

Developed strong product knowledge to provide informed recommendations based on individual customer needs

Managed over 40 calls per shift, signing up new customers, retrieving customer data, presenting relevant product
information and cancelling services as needed

Resolved complex customer issues in a timely manner while maintaining positive relationships with clients

Answered constant flow of customer calls with minimal wait times

Investigated and resolved customer inquiries and complaints quickly

Resolved roadside assistance issues over phone with 60 customers daily

Utilized problem-solving techniques to identify solutions for complex customer inquiries.

Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Managed 60 outbound and inbound calls daily with goal of collecting owed debt

Processed payments and applied to customer balances

Worked with customer to create debt repayment plan based on current financial condition

Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices

Drafted detailed letters of demand regarding outstanding debts owed by customers.

Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.