Joron Reese
Kansas City
Summary
Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Collections Agent
Levinton Law Firm
10.2023 - Current
- Research accounts and completed due diligence to resolve collection problems.
- Establish relationships with customers to encourage payment of delinquent accounts.
- Quantify debtor balances to avoid late payments and bad credit.
- Deploy automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Utilize critical thinking to break down problems, evaluate solutions and make decisions.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Customer Service Representative
Republic Services
07.2022 - 08.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships, meet daily metrics.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed over 40 calls per shift, signing up new customers, retrieving customer data, presenting relevant product information and cancelling services as needed.
Customer Service Representative
EXL Service
08.2017 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved roadside assistance issues over phone with 60 customers daily.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Collections/Customer Service Representative
Convergy's
02.2009 - 06.2017
- Managed 60 outbound and inbound calls daily with goal of collecting owed debt.
- Processed payments and applied to customer balances.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
High School Diploma -
Grandview High School
Grandview, MOSkills
- Problem Resolution
- Analytical
- Detail Oriented
- Communication Skills
- Adaptability
- Account Management
Timeline
Collections Agent
Levinton Law Firm
10.2023 - Current
Customer Service Representative
Republic Services
07.2022 - 08.2023
Customer Service Representative
EXL Service
08.2017 - 03.2020
Collections/Customer Service Representative
Convergy's
02.2009 - 06.2017
High School Diploma -
Grandview High School
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