Jorge Sotelo
O'Fallon
Summary
Adept at customer service and sales, I quickly mastered tasks at Scholastic Books, enhancing team efficiency and performance. My experience spans handling multiple tasks with precision under pressure and upselling, significantly exceeding sales targets. Fluent in Spanish, I bring a strong work ethic and keen attention to detail, prioritizing safety and service excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Scholastic Books
11.2024 - 01.2025
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Team Crew Member
Five Guys
02.2024 - 07.2024
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Accepted money and processed customer payments with high accuracy and efficiency.
Team Crew Member
Waterway Carwash
09.2023 - 01.2024
- Monitored all areas for security issues, trash problems and cleaning needs.
- Participated in ongoing training initiatives to stay current on industry trends, best practices, and company standards for excellence in service delivery.
- Exceeded sales targets by upselling services during transactions while providing personalized recommendations based on customer preferences.
- Ensured compliance with health and safety regulations
Education
Heating, Ventilation, And Air Conditioning Systems
State Technical College
Linn, MO05-2026
High School Diploma -
St. Dominic High School
O'Fallon, MO05-2024
Skills
- Customer service expertise
- Sales expertise
- Strong work ethic
- Attention to detail
- Willingness to learn
- Conflict resolution techniques
- Decision-making capacity
- Heavy lifting
- Workplace safety
- Product knowledge
- Fluent in Spanish
Certification
Universally EPA Certified
Timeline
Team Member
Scholastic Books
11.2024 - 01.2025
Team Crew Member
Five Guys
02.2024 - 07.2024
Team Crew Member
Waterway Carwash
09.2023 - 01.2024
Heating, Ventilation, And Air Conditioning Systems
State Technical College
High School Diploma -
St. Dominic High School
Similar Profiles
Holly SpechtHolly Specht
Book Fair Support Representative at Scholastic BooksBook Fair Support Representative at Scholastic Books
Robert MartinRobert Martin
Fulfilment Clerk at Scholastic BooksFulfilment Clerk at Scholastic Books
Patchsita ChaipiwutsophonPatchsita Chaipiwutsophon
Sales and Marketing Operation at Scholastic BooksSales and Marketing Operation at Scholastic Books