Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
References
Timeline
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Jorge Luis Palit-Ang Quedangen

Macau

Summary

A highly adaptable and driven professional with a strong foundation in customer service and inventory management. Demonstrates exceptional decision-making and problem-solving abilities, coupled with effective time management and multitasking skills. Known for maintaining proper grooming and personal hygiene, while excelling under pressure in team environments. Committed to continuous learning and rapid adaptation to new challenges, with a career goal of leveraging these skills to enhance operational efficiency in dynamic settings.

Overview

13
13
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work history

Mass Gaming Captain

Grand Lisboa Palace
Casino Mass Gaming
10.2023 - 06.2025
  • Monitored operations to ensure efficient and smooth functioning.
  • Ensured compliance with health and safety regulations in dining and preparation areas.
  • Encouraged team excellence through guidance and constructive feedback.
  • Responded to guests and team members with professionalism and clarity.
  • Assisted managers in preparing Daily Logs and Reports.
  • Conducted monthly inventory checks on operating equipment and supplies.
  • Coordinated daily station schedules, assigning job responsibilities to team members.
  • Maintained accurate cash transactions to uphold financial integrity.

Mass Gaming Bartender

Grand Lisboa Palace
Casino Mass Gaming
08.2021 - 09.2023
  • Organized and maintained cleanliness in Mass Gaming Back Bars.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted Superiors in organizing and ordering Par level inventory.
  • Contributed ideas in improving mixes of Beverages such as Coffee and Milk Tea for Mass Gaming during hotel's opening stages.
  • Monitored company inventory to keep stock levels and databases updated.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.


Server/Bartender

Wynn Palace
SW Steakhouse (Forbes 5 Star)
10.2018 - 03.2021
  • Assisted Bartenders in preparing, recommending specials and replenishing drinks as needed as well as crafting special drink and cocktail menu items for seasonal offerings.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Participated in Bartending competitions as a server.
  • Arranged and prepared tables for customers to offer memorable experiences to guests in a high standard manner.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Expedited food to designated tables.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.


Sales & Marketing Intern

T – Galleria
Duty Free Shop
01.2018 - 05.2018
  • Assisted superiors in handling the promotions implemented during the Chinese New Year, Golden Week, etc., in 6 different properties.
  • Organized collected data and information from previous promotions.
  • Made sure the superiors were updated and informed about the competitors' current and on-going promotions.
  • Contacted and assisted vendors in arranging equipment's that was used specifically for the implemented promotions.
  • Assisted and briefed promoters about the information they need for the on-going promotions.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.


Part-Time Assistant Server

Venetian
Morton's The Steakhouse
05.2016 - 12.2017
  • Observing diners to respond to any added requests and to determine when meal has been completed.
  • Assisted servers by cleaning off all plate and glassware from tables that have left.
  • Re-setting tables in the restaurants style and making sure the table is set properly and clean.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Preparing set ups by polishing cutleries and glass wares to be used.
  • Assisted servers by preparing and running food to the tables.


Part-Time Bartender/ Server

After Bar
Macau Wine Lover's Association
07.2014 - 12.2017
  • Taking beverage orders and input them to the point-of-sale system and serving them to guests on a timely manner.
  • Responding towards guest requests in a timely, friendly and efficient manner.
  • Replenished beverages and ensure guest satisfaction.
  • Completed closing duties by cleaning up all equipment and areas.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights and weekends.


Part-Time Assistant Server

Grand Coloane
Banquet
10.2014 - 11.2016
  • Greet and welcome guests and respond to their requests in a courteous and friendly manner.
  • Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
  • Deliver catered food and supplies to facility for on-time set-up.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Opening wine bottles and other beverages and take drink orders as well as serving alcoholic and non-alcoholic beverages.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Maintained flexible work schedule to meet event needs.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Arranged linens and table settings according to seating plan and event theme.


Part-Time Assistant Server

Grand Coloane
Cafe Panorama
07.2012 - 11.2016
  • Greet all guests immediately they arrive or leave, as well as thanking the guests and invite them to return.
  • Assisted servers by refilling beverages and water, and running food to the tables, as well as resetting and bussing tables.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintain composed, professional and calm attitude at all times.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Inspected dishes and utensils for cleanliness.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.


Education

Bachelor of International Hospitality and Tourism - MICE Management

City University of Macau

Skills

  • Proper Grooming and Personal Hygiene
  • Observant and capable of rapid learning
  • Decision Making
  • Problem Solving
  • Ability to Multitask
  • Effective Time Management
  • Inventory Management
  • Capability to Collaborate in a Team
  • Customer Service
  • Ability to Work Under Pressure
  • Driven Mindset
  • Adaptability

Accomplishments

Wynn Palace:

  • Wynn Academy Food and Beverage – Champion of The Wynn Bartender Competition in November 15, 2019


UBCM: UBCM Macau Bartender of the Year 2019 Participant in December 2019

Certification

MORS: Entry Level Professional – Bartender of Macao Occupational Skills Recognition System


Wynn Palace: Tito’s Handmade Vodka Training

References

William Dunbar     +853 6528 8598

SW Steakhouse General Manager

William.dunbar@wynnpalace.com

Timeline

Mass Gaming Captain

Grand Lisboa Palace
10.2023 - 06.2025

Mass Gaming Bartender

Grand Lisboa Palace
08.2021 - 09.2023

Server/Bartender

Wynn Palace
10.2018 - 03.2021

Sales & Marketing Intern

T – Galleria
01.2018 - 05.2018

Part-Time Assistant Server

Venetian
05.2016 - 12.2017

Part-Time Assistant Server

Grand Coloane
10.2014 - 11.2016

Part-Time Bartender/ Server

After Bar
07.2014 - 12.2017

Part-Time Assistant Server

Grand Coloane
07.2012 - 11.2016

Bachelor of International Hospitality and Tourism - MICE Management

City University of Macau

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Jorge Luis Palit-Ang Quedangen