Jordyn Smelser
Saint Charles,MO
Summary
Motivated individual with a strong academic background in healthcare administration and psychology looking for a job to apply theoretical knowledge in a practical setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Planet Fitness
06.2024 - Current
- Provided excellent customer service and resolved issues effectively and
efficiently. - Maintained a clean and organized workspace to promote a professional and
welcoming atmosphere - Managed front desk operations, including checking in members, processing
payments, and handling memberships. - Gave informational tours promoting the gym to potential members.
- Promoted membership sales and helped with retention efforts through
member engagement - Collaborated with team members to create efficient workflow processes.
- Coached new team members on company procedures.
Activities Aide
Mount Carmel Senior Living
07.2022 - Current
- Guided and instructed residents through events, small groups, and personal needs.
- Trained and supported other colleagues
- Assisted residents with their daily tasks
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Provided clear activity instructions and helped residents have fun and
maintain safety. - Transported and escorted participants to and from activities.
- Provided emotional support and companionship to improve the quality of life for residents.
- Scheduled movies, entertainment, and other special events.
Education
Bachelor of Science - Health Care Administration
Culver-Stockton College
Canton, MO05.2025
Skills
- Communication
- Problem-solving
- Proficient in Microsoft Word, Excel, PowerPoint, and Teams
- Critical Thinking
- Adaptability
- Time Management
- Leadership
- Customer Service
- Teamwork and Collaboration
Experience
Blessing Health, Organizational Development Internship
Quincy, IL .09/2024 - 10/2024
- Worked alongside staff members in their daily tasks, reducing workload and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working with specific advisors, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set on Microsoft and Outlook.
- Observed leadership classes and led exercises during the classes.
Certification
- CPR Training - 10/2024
Timeline
Team Member
Planet Fitness
06.2024 - Current
Activities Aide
Mount Carmel Senior Living
07.2022 - Current
Bachelor of Science - Health Care Administration
Culver-Stockton College
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