Jordan McKenzie Leighty
Branson,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chilis's Bar and Grill
07.2024 - Current
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Often managed approximately 30, incoming calls, emails, venders and guest per day.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained new staff on restaurant procedures and customer service standards.
- Supported team in achieving sales targets through effective upselling techniques.
- Monitored dining area for cleanliness and adherence to health regulations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Restaurant Manager
Buzzs BBQ and Steakhouse
05.2019 - 11.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Education
High School Diploma -
Jayhawk-Linn Highschool
Mound City, KS05.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Adaptability and flexibility
- Workplace safety compliance
- Product and service sales
- Inventory management
- Compliance
- Reporting and documenting
- Closing oversight
- Professional and courteous
Certification
ServSafe Certified.
Timeline
Assistant Manager
Chilis's Bar and Grill
07.2024 - Current
Restaurant Manager
Buzzs BBQ and Steakhouse
05.2019 - 11.2022
High School Diploma -
Jayhawk-Linn Highschool
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