Jordan Williams
Springfield
Summary
Responsible skilled worker with substantial experience in Customer Service and Production industries and expertise operating all packaging equipment throughout packaging processes. Quickly and accurately troubleshoots problems with equipment, devices and products. Committed to maintaining and enforcing safe and clean working environment for all personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Food Service Manager
Buc-ees
Springfield, MO
06.2025 - Current
- Streamlined food service operations, enhancing customer experience through efficient workflow management.
- Mentored staff in safety protocols and food handling procedures, ensuring compliance with health regulations.
- Developed training materials for new team members, fostering a consistent service approach across shifts.
- Coordinated inventory management processes, maintaining optimal stock levels to reduce waste and improve cost efficiency.
- Analyzed daily operational reports to identify areas for improvement, contributing to overall performance optimization.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
Team Leader
Buc-ees
Springfield, MO
05.2024 - Current
- Led team to optimize operational workflows and enhance customer service standards.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Developed and implemented strategies to reduce wait times during peak hours.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Member
Buc-ees
Springfield, MO
11.2023 - Current
- Maintained cleanliness and organization of store areas, adhering to safety standards.
- Provided exceptional customer service, ensuring customer satisfaction in fast-paced environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Labeler Operator
Coca-Cola
Springfield, MO
05.2023 - 11.2023
- Operate a machine that puts labels onto bottles.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Take the machine completely apart to then add all new parts for the different bottles sizes.
- Pick up fallen bottles on conveyers and remove any jams so the bottles and keep flowing without many stoppages.
- Clean and scrub mold off of conveyers daily/weekly.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
Delivery Driver
DoorDash And Amazon Flex
Springfield, MO
04.2019 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Cooler/Freezer Loader
McLane Company
Republic, MO
09.2018 - 03.2019
- Scan and load 2000-3000 boxes, between 4-6 trucks a night. Ensuring that all boxes are placed in order for customer stop and easy access for the driver.Performed proper lifting and handling techniques to maintain safe working environment.Operate Forklift and 10' Pallet Jack to help load the items onto the trucks.Use forklift at the end of each shift to remove any extra pallets from the docks and clean before leaving.
Frozen/Dairy Associate
Walmart #5692
Springfield, MO
11.2017 - 05.2018
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.Breakdown and stock all new Frozen/Dairy freight. Start to breakdown and stock all new GM/Grocery freight. Before shift end, pull all remaining pallets out to the sales floor, for the second shift to finish stocking the rest of the items.Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.Kept work areas neat, clean and free from debris.
Overnight Support Manager
Walmart #5692
Springfield, MO
04.2016 - 11.2017
- Draw up and assign nightly tasks for associates to ensure success for the following business day.Unload trucks nightly, which included Walmart, Frito Lay, Nabisco, Coca-Cola, Pepsi, McLane,and Hiland Dairy.Oversee and help all associates who needed help stocking items.Coached employees through day-to-day work and complex problems.Trained new employees and provided positive reinforcement when evaluating completed work.Completed yearly evaluations for all overnight employees.
Overnight Customer Service Manager
Walmart #5692
Springfield, MO
08.2015 - 04.2016
- Reset all registers for the following business day.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Stock and keep inventory of all front end merchandise.
Produce Associate
Walmart #5692
Springfield, MO
08.2013 - 08.2015
- Unload produce truck into produce back room, down stacking and putting away all new products into back stock, ensuring all newly arrived products are dated and put behind previously received products.Stock all items that are out or low first to fill all empty holes. Then stock all other items, making sure to rotate items and cull for old/damaged goods.Checked product shelves to review for proper price labels and handled price changes when requested by management.Kept tidy and organized area to comply with cleanliness standards.
Deli/Bakery Associate
Walmart #5692
Springfield, MO
08.2012 - 08.2013
- Prepared sandwiches, salads and pinwheels for the cooler sections, and chicken tenders, chicken chunks, potato wedges, pizzas, and rotisserie chickens for hot section.Maintained clean, trash-free workspaces to maximize productivity and safety.Thoroughly clean all workspaces before closing every night.
Education
High School Diploma -
Central High School
Springfield, MO03.2012
Skills
- Data Recording Accuracy
- Recordkeeping Accuracy
- Strong Organizational Skills
- Mechanical Operations
- Leadership Experience
- Attention to Detail
- Problem Solving
- Adaptability
- Accurate Order Fulfillment
- Truck Loading
- Daily Logs
- Safety Compliance
Timeline
Assistant Food Service Manager
Buc-ees
06.2025 - Current
Team Leader
Buc-ees
05.2024 - Current
Team Member
Buc-ees
11.2023 - Current
Labeler Operator
Coca-Cola
05.2023 - 11.2023
Delivery Driver
DoorDash And Amazon Flex
04.2019 - 05.2023
Cooler/Freezer Loader
McLane Company
09.2018 - 03.2019
Frozen/Dairy Associate
Walmart #5692
11.2017 - 05.2018
Overnight Support Manager
Walmart #5692
04.2016 - 11.2017
Overnight Customer Service Manager
Walmart #5692
08.2015 - 04.2016
Produce Associate
Walmart #5692
08.2013 - 08.2015
Deli/Bakery Associate
Walmart #5692
08.2012 - 08.2013
High School Diploma -
Central High School