Jordan Toliver
Ozark
Summary
Results-driven professional with over 8 years in the food and beverage industry. Skilled in operational management, customer satisfaction, and staff training. Committed to maintaining high cleanliness standards and optimizing workflow efficiency to elevate service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Springfield, Mo
12.2021 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Facilitated ongoing training sessions to ensure consistent product quality and service excellence.
- Monitored workflow efficiency and provided feedback to optimize team performance.
- Developed training materials and resources for barista onboarding programs.
- Implemented best practices for inventory management and equipment maintenance procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assistant Manager
Godfathers Pizza
Ozark, MO
08.2016 - 11.2021
- Supervised daily operations, ensuring quality standards and customer satisfaction.
- Trained and mentored staff to enhance performance and team cohesion.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Resolved customer complaints promptly, maintaining brand reputation and loyalty.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory and would order stock from supplier
Education
No Degree - Music Therapy
Drury University
Springfield, MOHigh School Diploma -
Ozark High School
Ozark, MO05-2019
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Customer service
- Money handling
- Problem-solving
- Conflict resolution
Certification
Food Safe Certified
Timeline
Barista Trainer
Starbucks
12.2021 - Current
Assistant Manager
Godfathers Pizza
08.2016 - 11.2021
No Degree - Music Therapy
Drury University
High School Diploma -
Ozark High School