Jordan Stark
Independence,Mo
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged strong work ethic and team collaboration skills at Performance Contracting Incorporated to streamline hiring processes and ensure compliance. My background in managing high-volume orders and maintaining rigorous food safety practices underscores my ability to meet and exceed employer expectations in dynamic environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Contract Admin
Performance Contracting Incorporated
12.2023 - Current
- Stored and filed contract documents in orderly, organized systems.
- Adhered to legal and contractual requirements for compliant contract processes.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
Front of House Manager and Server
Lula Southern Cookhouse
10.2022 - 11.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Assistant Project Manager
Stuppy, Inc
06.2021 - 04.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Server
Nick and Jake's
11.2016 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Inside Sales Specialist
Ibs Midwest
12.2017 - 05.2021
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Strengthened client relationships by offering training sessions on the usage and features of their POS systems.
- Minimized disruptions during peak business hours by scheduling routine preventative maintenance outside typical operating times whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Server
Bd's Mongolian Barbeque
08.2010 - 11.2016
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Business Management, Marketing And Business Tech
Northwest Missouri State Univeristy
Maryville, MoSkills
- Strong work ethic
- Team collaboration
- Food safety practices
- Table bussing
- Tableside etiquette
- Wine service
- Point of sale (POS) system operations
- Workflow management
- Project Support
- Verbal and written communication
- Confidential records
- Time management
Timeline
Contract Admin
Performance Contracting Incorporated
12.2023 - Current
Front of House Manager and Server
Lula Southern Cookhouse
10.2022 - 11.2023
Assistant Project Manager
Stuppy, Inc
06.2021 - 04.2023
Inside Sales Specialist
Ibs Midwest
12.2017 - 05.2021
Server
Nick and Jake's
11.2016 - 06.2022
Server
Bd's Mongolian Barbeque
08.2010 - 11.2016
Business Management, Marketing And Business Tech
Northwest Missouri State Univeristy
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