JORDAN MUNOZ
Dixon
Summary
Results-driven health professional with proven background in helping clients achieve wellness goals through personalized coaching. Known for collaborative approach and adaptability in dynamic environments. Skilled in nutritional guidance and behavior change strategies. Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
12
12
years of professional experience
Work History
Sales Associate/Coach
General Nutrition Center
Fort Leonard Wood, MO
10.2023 - Current
- Provided exceptional customer service and product knowledge to drive sales and increase customer retention.
- Developed and executed strategic sales plans to meet and exceed monthly sales targets.
- Managed a high-volume store with a focus on customer service and achieving sales targets.
- Utilized CRM software to track customer interactions and optimize sales strategies.
- Enhanced customer experience by providing knowledgeable product recommendations and personalized service.
- Developed strong relationships with customers, fostering loyalty through exceptional service and follow-up communication.
- Resolved customer complaints and issues in a timely and professional manner to ensure customer satisfaction and retention.
Secretary
Lighthouse Plumbing LLC
Beaufort, South Carolina
01.2021 - 08.2022
- Assisted guests with inquiries and resolved issues in a timely and professional manner.
- Maintained a clean and organized front desk area while multitasking various administrative duties.
- Proficient in operating multi-line phone systems and handling cash transactions.
- Received positive feedback from guests for my friendly demeanor, problem-solving skills, and attention to detail.
- Managed office correspondence, emails, and phone calls in a timely and professional manner.
- Maintained organized filing systems and databases to ensure efficient document retrieval.
- Drafted and edited internal and external communications, including memos and reports.
- Handled sensitive and confidential information with discretion and confidentiality.
- Supported office operations by ordering supplies, managing inventory, and overseeing office maintenance.
Resident Care Assistant
Beehive Homes Assisted Living
Gallup, NM
02.2018 - 02.2019
- Monitored residents' health and reported changes to nursing staff promptly.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Collaborated with multidisciplinary teams to enhance resident well-being and engagement.
- Led recreational activities that promoted social interaction among residents, improving overall morale.
- Developed effective communication strategies to address concerns of residents and families promptly.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Heavy Equipment Operator
United States Marine Corps
Jacksonville, North Carolina
02.2014 - 02.2018
- Operated various heavy equipment, including bulldozers, excavators, and loaders.
- Performed routine maintenance and visual inspections on equipment.
- Ensured safety regulations were followed on job sites.
- Worked in a team setting to complete projects efficiently.
- Followed blueprints and schematics to complete excavation and grading tasks.
- Utilized GPS systems to accurately complete tasks.
- Maintained a clean and organized work environment.
- Communicated effectively with team members and supervisors.
- Managed and directed a team of 20+ in fast-paced environments.
- Analyzed and interpreted complex data to improve operational efficiency.
- Developed and implemented training programs for subordinates.
- Maintained and repaired equipment to ensure operational readiness.
- Collaborated with cross-functional teams to achieve mission objectives.
- Facilitated classroom discussions, fostering critical thinking and collaboration among students.
- Assessed student performance through various evaluation methods, ensuring accurate feedback on progress.
- Led curriculum review committees, driving improvements in course content and alignment with educational standards.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Education
Master of Science - Public Health
Grand Canyon University
Phoenix, Arizona12-2026
Bachelor of Arts - undefined
University of South Carolina - Beaufort
Bluffton, South Carolina08-2023
Associate in Science - undefined
Butler Community College
El Dorado, Kansas05-2011
Skills
- Customer service
- Communication
- Product knowledge
- Time management
- Multi-tasking strength
- Problem-solving skills
- Sales technique
- Teamwork and collaboration
- Computer skills
- Adaptability
- Reliable and punctual
Timeline
Sales Associate/Coach
General Nutrition Center
10.2023 - Current
Secretary
Lighthouse Plumbing LLC
01.2021 - 08.2022
Resident Care Assistant
Beehive Homes Assisted Living
02.2018 - 02.2019
Heavy Equipment Operator
United States Marine Corps
02.2014 - 02.2018
Bachelor of Arts - undefined
University of South Carolina - Beaufort
Associate in Science - undefined
Butler Community College
Master of Science - Public Health
Grand Canyon University