Jordan Ketcherside
Bonne Terre
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Technician
Intertape Polymer Group
10.2021 - 01.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Package Handler
UPS
11.2020 - 10.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Field Artillery Cannon Crewmember
US Army
10.2014 - 03.2019
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Operated self-propelled howitzers and ammunition trucks safely.
Forklift Operator
Allen Engineering
03.2013 - 09.2014
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
No Degree - Aviation
Aviation Institute of Maintenance
Hasbrouck Heights, NJ02-2025
Trade School Certification - Automotive Technology
Lincoln Technical Institute
Union, NJ01-2022
Trade School Certification - HVAC
Killeen Vista College
Killeen, TX10-2020
High School Diploma -
Paragould High School
Paragould, AR05-2013
Skills
- Equipment maintenance
- Technical troubleshooting
- Emergency response
- Customer support
- Installation coordination
- Client relations
- Time management
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- Aviation Airframe and General Written Completed
- Automotive Course Completion Certificates
Timeline
Field Service Technician
Intertape Polymer Group
10.2021 - 01.2025
Package Handler
UPS
11.2020 - 10.2021
Field Artillery Cannon Crewmember
US Army
10.2014 - 03.2019
Forklift Operator
Allen Engineering
03.2013 - 09.2014
No Degree - Aviation
Aviation Institute of Maintenance
Trade School Certification - Automotive Technology
Lincoln Technical Institute
Trade School Certification - HVAC
Killeen Vista College
High School Diploma -
Paragould High School
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