Jordan Davis
Independence
Summary
Experienced Shift Supervisor skilled in problem-solving and continuous improvement. Successfully managed daily operations, optimized staffing, and enhanced team performance to achieve high-quality service and profitability.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Lunar Bowl
Blue Springs, MO
08.2021 - Current
- Trained and mentored team members to enhance performance and operational standards.
- Coordinated scheduling to optimize staffing levels during peak hours, enhancing service delivery.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with upper management to develop strategies for boosting overall sales.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO12-2022
No Degree -
Metropolitan Community College
Kansas City, Missouri, MOSkills
- Customer-oriented
- Training and mentoring
- Inventory control
- Conflict resolution techniques
- Strategic planning
- Continuous improvement
- Problem-solving
- Positive attitude
- Customer service management
- Creative problem solving
- Customer service support
Timeline
Shift Supervisor
Lunar Bowl
08.2021 - Current
High School Diploma -
Grain Valley High School
No Degree -
Metropolitan Community College