Jordan Brown
Kansas City
Summary
A dedicated service worker who has strengths in multiple restaurant and bar positions, is a great team player, and is accurate in providing an exceptional customer experience. Successful at handling a high volume of customers and crafting drinks with great taste.
Overview
5
5
years of professional experience
Work History
Server/Head Bartender
Green Lady
Kansas city
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Collected and organized daily till totals and tips.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Barback/Server/Bartender
Tin Roof
Kansas City
05.2022 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Barback
Lotus/Bridgers
Kansas city
02.2021 - 10.2022
- Conducted physical security assessments of facilities and personnel.
- Investigated security incidents and developed incident response plans.
- Set and managed security policies covering operations.
- Assisted bartenders by preparing drink garnishes and stocking necessary supplies.
- Maintained cleanliness standards by regularly sanitizing bar equipment and workstations.
- Responded to customer inquiries and provided assistance to enhance their experience.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Successfully managed multiple tasks simultaneously while providing quality service.
Education
Bachelor of Arts - Broadcast Journalism
Hastings College
Hastings, NE05-2017
Minor - Public Relations
Hastings College
Hastings, NE05-2017
Skills
- Customer service
- Order accuracy
- Beverage preparation
- Complaint resolution
- Cash handling
- Restaurant/Bar management
- Effective communication
- Staff training
- Strong work ethic
- Effective customer upselling
References
References available upon request.
Timeline
Server/Head Bartender
Green Lady
01.2024 - Current
Barback/Server/Bartender
Tin Roof
05.2022 - Current
Barback
Lotus/Bridgers
02.2021 - 10.2022
Bachelor of Arts - Broadcast Journalism
Hastings College
Minor - Public Relations
Hastings College