Summary
Overview
Work History
Education
Skills
Timeline
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Jonquille Lingard

Hazelwood,Missouri

Summary

Professional with a strong background in collections and financial analysis. Adept at optimizing debt recovery processes, ensuring compliance, and implementing strategies to minimize delinquencies. Known for excellent communication, problem-solving skills, and the ability to adapt to changing needs. Team player focused on achieving results and fostering collaboration.

Overview

20
20
years of professional experience

Work History

Collection Analyst (Contractor)

HANDICARE
05.2025 - 08.2025
  • Accurately posted payment journals for U.S and Canadian customer accounts, ensuring timely and precise financial tracking.
  • Responded promptly to customer email inquiries, improving satisfaction and maintaining strong client relationships.
  • Investigated and resolved billing discrepancies and disputes, minimizing outstanding issues and ensuring accurate invoicing.
  • Supported implementation of new ERP system, including assisting in development and testing of system modules to optimize workflow efficiency.
  • Contributed to month-end closing activities, ensuring accurate reconciliations and timely financial reporting.

Credit and Collection Analyst (Contractor)

OLIN CORPORATION
11.2024 - 05.2025
  • Cleared backlog of 200+ customer credit reviews, improving risk management and enhancing organizational financial stability.
  • Proactively contacted customers via email and phone to resolve overdue invoices, accelerating collections and strengthening long-term client relationships.
  • Collaborated with the Director of Revenue on high-impact strategic projects, contributing to business growth and improved profitability.
  • Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
  • Streamlined internal communication channels between departments involved in the collections process, fostering improved collaboration toward common goals.
  • Reduced delinquency rates with proactive monitoring of customer accounts and timely follow-ups.

Manager, Credit and Collections

HOGAN TRANSPORTATION
11.2021 - 10.2024
  • Directed daily operations of collections department, implementing programs that drove quality, compliance and operational excellence.
  • Led team of 5 collectors, prioritizing workloads and setting performance standards to consistently exceed production and quality goals.
  • Oversaw approximately $50M in B2B accounts receivable, achieving and maintaining target of 90%+ current receivables.
  • Developed and maintained strong working relationships with vendor partners and internal business units, led training and process documentation efforts as necessary.
  • Served as key point of contact for customer issues and interdepartmental coordination, reducing resolution time and improving customer satisfaction.
  • Managed annual performance reviews, delivered continuous coaching, and implemented development plans to enhance team skills and engagement.
  • Facilitated weekly Accounts Receivable meetings with collectors, billers, and CFO to review aged reports, identify risks, and strategize on cash flow improvement.
  • Assisted with integrating Salesforce with existing credit system, which led to 20% increase in efficiency for invoicing process and customer data management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Credit and Collections Assistant Manager

INTERFACE SECURITY SYSTEMS
03.2017 - 11.2021
  • Managed collections department of five employees, including hiring new employees, training development, and coaching.
  • Handled filing proof of claims for bankrupt accounts.
  • Monitored calls and case queues for quality assurance to ensure customer satisfaction and that team allocates workload efficiently.
  • Assisted with implementation, testing, and training for Capital One payment portal for customers.
  • Researched and resolved customer invoice and payment discrepancies and completed appropriate paperwork for credit adjustments.
  • Provided customer service support regarding collection issues; processed and reviewed account adjustments, resolved client discrepancies, and short payments.

Accounts Receivable Specialist

PARALLON, HCA HEALTHCARE
10.2012 - 03.2017
  • Managed collections for approximately $20 million business to business accounts.
  • Trained and taught new employees in Accounts Receivable department on correct processes and main duties of their position.
  • Processed customer payments, posted to AR ledger, and prepared and processed bank deposits with QuickBooks.
  • Prepared daily cash report and cash forecast for CFO.
  • Emailed invoices secured to ensure patient information remains confidential.
  • Utilized Excel to export data for monthly aging and completion of monthly payment reconciliations.
  • Resolved billing conflicts, investigated disputed amounts and discrepancies, calculated and issued associated adjustments to client accounts.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Collection Specialist (Contractor)

BUNGE NORTH AMERICA
10.2011 - 07.2012
  • Resolved customer billing problems and reduced accounts receivable delinquency.
  • Assisted internal auditors with special projects of pulling monthly bank statements.
  • Maintained backlog of approximately 100 disputed billing accounts to assist deduction team.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched accounts and completed due diligence to resolve collection problems.

Senior Accounts Receivable Analyst

SAVVIS, INC
05.2005 - 06.2011
  • Managed $10 million portfolio of business-to-business United States and International aged accounts within deadline-driven environment.
  • Reconciled unapplied payments totaling over $336,500 in revenue, resulting in reduction of open credit balances from -9% to -1%.
  • Assisted reps in reviewing and evaluating customer accounts to determine applicable collections and resolutions.
  • Created reference document to assist cash applications in determining unidentified payments, resulting in 90% decrease in posting errors.
  • Collaborated with internal departments and outside agencies to resolve delinquent accounts, billing inquiries, disputes, and service requests.
  • Increased collections efficiency by implementing effective payment reminder strategies.
  • Reduced days sales outstanding through timely follow-ups on overdue invoices.

Education

Master of Business Administration -

Lindenwood University
St. Charles, Missouri
06.2006

Bachelor of Science - Business Administration

Central Missouri State University
Warrensburg, Missouri
07.1999

Skills

  • Training and Staff Management
  • Cash Reporting and Forecasting
  • Quality Assurance Controls
  • Accounts receivable management
  • Customer account management
  • Strong Leadership and Coaching Skills
  • Experience in SAP, AS400, QuickBooks Salesforce, and BillTrust
  • Proficient in Microsoft Office applications
  • Employee Performance Review Management
  • Schedule and Timekeeping Coordination
  • Call Center Management
  • Process Improvement & Implementation
  • Strong communication skills
  • Continuous improvement mindset
  • Teamwork and collaboration

Timeline

Collection Analyst (Contractor)

HANDICARE
05.2025 - 08.2025

Credit and Collection Analyst (Contractor)

OLIN CORPORATION
11.2024 - 05.2025

Manager, Credit and Collections

HOGAN TRANSPORTATION
11.2021 - 10.2024

Credit and Collections Assistant Manager

INTERFACE SECURITY SYSTEMS
03.2017 - 11.2021

Accounts Receivable Specialist

PARALLON, HCA HEALTHCARE
10.2012 - 03.2017

Collection Specialist (Contractor)

BUNGE NORTH AMERICA
10.2011 - 07.2012

Senior Accounts Receivable Analyst

SAVVIS, INC
05.2005 - 06.2011

Master of Business Administration -

Lindenwood University

Bachelor of Science - Business Administration

Central Missouri State University

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Jonquille Lingard