Jonkayla Martin
Kansas City
Overview
7
7
years of professional experience
Work History
Picker Packer
UPS
Kansas City, MO
01.2023 - 01.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
Customer Service Representative
Adecco
Dallas, TX
01.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Work From Home Agent
Wells Fargo
Dallas, TX
03.2022 - 11.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Investigated and resolved customer inquiries and complaints quickly.
Remote Customer Service Representative
Adecco
Dallas, TX
01.2022 - 09.2023
- I was answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options
Babysitter
Babysitting
Kansas City, MO
07.2018 - 12.2022
- Watched children in parents' absences or while parents worked from home
- Helped children with homework and assisted with studying for tests
- Fed children nutritious meals and snacks
- Maintained set schedules for mealtimes, baths, and bedtimes
- Transported children to extra-curricular activities such as soccer and dance class
- Managed drop-in care, monitoring up to [Number] children at once
- Supervised children when playing in neighborhood parks
- Provided light housekeeping, such as laundry and making beds
- Remained calm when dealing with injuries and emergencies
- Cleaned toys and sanitized play areas
- Handled personal hygiene needs, including diapering, toileting and bathing children
- Planned age-appropriate activities for children
- Kept children entertained with creative activities
- Maintained bedtimes to keep children on schedule
- Put away toys and games and cleaned up play areas
- Bathed and read to children as part of bedtime routine
- Helped children develop positive social abilities and life-long learning skills
- Maintained full schedule of extra-curricular activities and entertainment to give each child well-rounded schedules
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children
- Kept home environment neat, clean and optimal for children's development
- Promoted sense of responsibility with volunteerism and chores
- Instructed and assisted children in development of health and personal habits such as eating, resting, and personal hygiene
- Managed children's healthcare needs by taking each to appointments, filling prescriptions and administering medications
- Improved behavior with modeling and positive reinforcement techniques
- Boosted academic success, helping with homework, projects and test preparation
- Protected children by monitoring behaviors and maintaining safety at all times
Sales Lead
Aeropostale
Kansas City, MO
04.2020 - 10.2021
- Improved associate performance with timely coaching and feedback on activities
- Coordinated merchandise flow with shipments, replenishments, and omni-channel operations
- Executed sales action plans and optimized results for maximum profitability
- Maximized sales potential with well-developed and motivated associates
- Trained associates in store operations, products, and policies and procedures
- Lead product launches, window changes, and visual presentation standards for [Type] sales
- Promoted and supported environment focused on delivering great in-store customer experiences
- Managed customer service, stockroom management, and standards execution across [Number] associates
- Used POS systems to process sales transactions, confirm pricing, and manage inventory
- Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales
- Supported loss prevention team by reporting suspicious behavior and noting inventory variances for further investigation
- Escalated high-level customer complaints to management for resolution
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties
- Processed payments, returns, and exchanges, verifying accuracy of calculations, credits, and promotional pricing
- Adhered to product rotation process and implemented techniques to turn over oldest products
- Reported out-of-stock items for replenishment, researched product alternatives for customers, and communicated with other store branches to obtain items
- Increased sales through customer needs assessment, catered product recommendations, and upselling techniques
- Met or exceeded sales quotas for each [Timeframe] and worked to maintain consistent positive feedback from guests and management
- Handled customer complaints with tactful communication and effective conflict resolution
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies
Sales Associate
City Gear
Kansas City, MO
03.2020 - 10.2021
- Located items for customers by checking stores and online options
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Assisted with receiving, pricing and merchandising
- Increased per-customer revenue by suggesting additional [Product or Service] purchases
- Contacted customers to finalize sales and service transactions
- Developed customer base by delivering consistent customer service
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Handled stressful situations professionally and multitasked with ease
- Demonstrated selling experience in a fast paced, service oriented retail setting
- Boosted sales by building attractive displays and merchandising products
- Created great customer experiences through personalized sales support
- Lifted, pushed, and pulled up to 25 pounds regularly
Education
Bachelor Of Science In Nursing -
UNT Dallas
Dallas, WVHigh School Diploma -
Southeast High School
Kansas City, MO06.2021
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Loading and unloading
- Labeling and tagging
- Packing accuracy
- Quality control
- Shipping and receiving
- Hand-eye coordination
- Team collaboration
- Order verification
- Work order processing
- Order ticket reading
- Workplace organization
- Barcode scanning
- Item selection
- Teamwork and collaboration
- Customer service
- Order fulfillment
- Pick lists
- Organization and categorization
- Customer relationships
- Work area maintenance
- Order filling
- Goal setting and prioritization
- Data entry
- Data processing
- Equipment monitoring
Timeline
Picker Packer
UPS
01.2023 - 01.2025
Work From Home Agent
Wells Fargo
03.2022 - 11.2024
Customer Service Representative
Adecco
01.2022 - 12.2024
Remote Customer Service Representative
Adecco
01.2022 - 09.2023
Sales Lead
Aeropostale
04.2020 - 10.2021
Sales Associate
City Gear
03.2020 - 10.2021
Babysitter
Babysitting
07.2018 - 12.2022
Bachelor Of Science In Nursing -
UNT Dallas
High School Diploma -
Southeast High School