Jonkayla Martin
Kansas City
Overview
7
7
years of professional experience
Work History
Picker Packer
UPS
01.2023 - 01.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
Customer Service Representative
Adecco
01.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Work From Home Agent
Wells Fargo
03.2022 - 11.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Investigated and resolved customer inquiries and complaints quickly.
Remote Customer Service Representative
Adecco
01.2022 - 09.2023
- I was answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options
Babysitter
Babysitting
07.2018 - 12.2022
- Watched children in parents' absences or while parents worked from home
- Helped children with homework and assisted with studying for tests
- Fed children nutritious meals and snacks
- Maintained set schedules for mealtimes, baths, and bedtimes
- Transported children to extra-curricular activities such as soccer and dance class
- Managed drop-in care, monitoring up to [Number] children at once
- Supervised children when playing in neighborhood parks
- Provided light housekeeping, such as laundry and making beds
- Remained calm when dealing with injuries and emergencies
- Cleaned toys and sanitized play areas
- Handled personal hygiene needs, including diapering, toileting and bathing children
- Planned age-appropriate activities for children
- Kept children entertained with creative activities
- Maintained bedtimes to keep children on schedule
- Put away toys and games and cleaned up play areas
- Bathed and read to children as part of bedtime routine
- Helped children develop positive social abilities and life-long learning skills
- Maintained full schedule of extra-curricular activities and entertainment to give each child well-rounded schedules
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children
- Kept home environment neat, clean and optimal for children's development
- Promoted sense of responsibility with volunteerism and chores
- Instructed and assisted children in development of health and personal habits such as eating, resting, and personal hygiene
- Managed children's healthcare needs by taking each to appointments, filling prescriptions and administering medications
- Improved behavior with modeling and positive reinforcement techniques
- Boosted academic success, helping with homework, projects and test preparation
- Protected children by monitoring behaviors and maintaining safety at all times
Sales Lead
Aeropostale
04.2020 - 10.2021
- Improved associate performance with timely coaching and feedback on activities
- Coordinated merchandise flow with shipments, replenishments, and omni-channel operations
- Executed sales action plans and optimized results for maximum profitability
- Maximized sales potential with well-developed and motivated associates
- Trained associates in store operations, products, and policies and procedures
- Lead product launches, window changes, and visual presentation standards for [Type] sales
- Promoted and supported environment focused on delivering great in-store customer experiences
- Managed customer service, stockroom management, and standards execution across [Number] associates
- Used POS systems to process sales transactions, confirm pricing, and manage inventory
- Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales
- Supported loss prevention team by reporting suspicious behavior and noting inventory variances for further investigation
- Escalated high-level customer complaints to management for resolution
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties
- Processed payments, returns, and exchanges, verifying accuracy of calculations, credits, and promotional pricing
- Adhered to product rotation process and implemented techniques to turn over oldest products
- Reported out-of-stock items for replenishment, researched product alternatives for customers, and communicated with other store branches to obtain items
- Increased sales through customer needs assessment, catered product recommendations, and upselling techniques
- Met or exceeded sales quotas for each [Timeframe] and worked to maintain consistent positive feedback from guests and management
- Handled customer complaints with tactful communication and effective conflict resolution
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies
Sales Associate
City Gear
03.2020 - 10.2021
- Located items for customers by checking stores and online options
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Assisted with receiving, pricing and merchandising
- Increased per-customer revenue by suggesting additional [Product or Service] purchases
- Contacted customers to finalize sales and service transactions
- Developed customer base by delivering consistent customer service
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Handled stressful situations professionally and multitasked with ease
- Demonstrated selling experience in a fast paced, service oriented retail setting
- Boosted sales by building attractive displays and merchandising products
- Created great customer experiences through personalized sales support
- Lifted, pushed, and pulled up to 25 pounds regularly
Education
Bachelor Of Science In Nursing -
UNT Dallas
Dallas, WVHigh School Diploma -
Southeast High School
Kansas City, MO06.2021
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Loading and unloading
- Labeling and tagging
- Packing accuracy
- Quality control
- Shipping and receiving
- Hand-eye coordination
- Team collaboration
- Order verification
- Work order processing
- Order ticket reading
- Workplace organization
- Barcode scanning
- Item selection
- Teamwork and collaboration
- Customer service
- Order fulfillment
- Pick lists
- Organization and categorization
- Customer relationships
- Work area maintenance
- Order filling
- Goal setting and prioritization
- Data entry
- Data processing
- Equipment monitoring
Timeline
Picker Packer
UPS
01.2023 - 01.2025
Work From Home Agent
Wells Fargo
03.2022 - 11.2024
Customer Service Representative
Adecco
01.2022 - 12.2024
Remote Customer Service Representative
Adecco
01.2022 - 09.2023
Sales Lead
Aeropostale
04.2020 - 10.2021
Sales Associate
City Gear
03.2020 - 10.2021
Babysitter
Babysitting
07.2018 - 12.2022
Bachelor Of Science In Nursing -
UNT Dallas
High School Diploma -
Southeast High School
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