JONIDA KORCA
St. Louis
Summary
Experienced in administrative coordination, HR tasks, and data systems. Currently advancing skills through WashU's Leadership & Management program.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housekeeping Staff
WashU Residential Life
01.2021 - Current
- Maintain high standards of cleanliness and safety in residential student housing facilities.
- Collaborate with facilities and maintenance teams to report issues and coordinate timely resolutions.
- Ensure daily organization and sanitation of common areas, lounges.
Back Office & HR Specialist
Turkish Telecommunications
01.2012 - 01.2020
- Processed employee onboarding/offboarding paperwork and maintained confidential HR records.
- Tracked attendance, shift schedules, and vacation requests; ensured accuracy in timekeeping systems.
- Handled internal communications and clarified HR policies and procedures to employees.
- Managed back-office data processing, including account updates and case documentation.
- Collaborated with finance team to reconcile client billing and resolve case disputes.
- Assisted in training new hires and standardizing daily workflow procedures.
- Used Microsoft Excel for reporting, audits, and maintaining employee and client data logs.
Education
Bachelor's Degree - Leadership & Management
WashU CAPS
Certificate - Business
Bachelor's Degree - Forest Engineering
University of Tirana
01.2011
Skills
- Administrative Support & Data Entry
- Microsoft Excel, Word, Outlook & Data Systems
- Team Collaboration & Communication
- Problem Solving & Critical Thinking
- Adaptability & Time Management
- Bilingual: English & Albanian
- Microsoft Excel, Word, Outlook
- Data Entry Systems
- Workday (Basic Familiarity)
Certification
- Business Certificate – WashU CAPS (In Progress)
- Workplace Communication – Internal Training and dorms.
- Respond to urgent cleaning requests during events and move-in/move-out periods.
- Recognized for reliability, consistency, and positive interactions with students and staff.
Timeline
Housekeeping Staff
WashU Residential Life
01.2021 - Current
Back Office & HR Specialist
Turkish Telecommunications
01.2012 - 01.2020
Bachelor's Degree - Leadership & Management
WashU CAPS
Certificate - Business
Bachelor's Degree - Forest Engineering
University of Tirana