Joni Clayton
Cape Fair
Summary
Dynamic leader with a proven track record at Liberty National Bank, enhancing customer satisfaction through strategic initiatives and effective team management. Skilled in financial management and relationship building, I consistently exceeded performance targets while fostering a culture of excellence and accountability. Committed to optimizing operations and driving business growth.
Overview
17
17
years of professional experience
Work History
Owner
Maplehill Restaurant
Cape Fair
06.2014 - 03.2022
- Optimized operational procedures to enhance staff efficiency and improve service quality.
- Managed inventory control systems to maintain optimal stock levels and minimize waste.
- Led training and mentorship programs for new staff to enhance adherence to restaurant standards and customer service protocols.
- Oversaw daily operations, including scheduling, budgeting, and performance evaluations.
- Analyzed customer feedback to inform menu enhancements and optimize service delivery.
Branch Manager
Liberty National Bank
Reeds Spring, MO
07.2005 - 03.2015
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategic initiatives to enhance customer service and operational efficiency.
- Managed staff performance through training programs, coaching sessions, and regular feedback evaluations.
- Analyzed financial reports to identify trends and optimize branch profitability strategies.
- Oversaw daily cash management processes, ensuring accuracy in transactions and reporting.
- Coordinated marketing campaigns to promote bank products, increasing brand visibility within the community.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
High School Diploma - Business Office Procedure
Monett High School
Monett, MO05-1980
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Staff management
- Marketing
- Financial management
- Staff hiring
- Business development
- Business administration
- Business marketing
- Sales leadership
- Employee development
- Financial planning
- Sales management
- Cost reduction
- Regulatory compliance
- Human resource management
- Crisis management
- Service quality assurance
- Accounting expertise
- Social media control
- Hiring and staffing
- Design coordination
- Profit and loss
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Schedule management
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
- Employee relations
- Employee scheduling
- Staff training/development
- Delegating work
- Employee motivation
- Hiring and onboarding
- Operations oversight
Timeline
Owner
Maplehill Restaurant
06.2014 - 03.2022
Branch Manager
Liberty National Bank
07.2005 - 03.2015
High School Diploma - Business Office Procedure
Monett High School