Jonathan Rice
High Ridge,MO
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Sky Zone Trampoline Park
10.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in timely manner.
- Managed team schedule of 60+ employees with eye for coverage needs and individual strengths.
General Manager
Planet Fitness
02.2023 - 10.2023
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager of Customer Operations
Old Navy
10.2021 - 10.2022
- Coached employees to work together to carry out daily functions and meet service objectives.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Educated operations team on best practices, company policies and service excellence standards.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Product Operations Specialist
Old Navy
04.2021 - 10.2021
- Coach new employees on morning processes and company standards.
- Communicate to create a clear plan with team in order to meet company goals.
- Motivate employees to assist the morning processes.
Assistant Manager of Customer Operations
Old Country Buffet
07.2017 - 04.2021
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Educated operations team on best practices, company policies and service excellence standards.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Education
Bachelor of Arts - Physical Education And Coaching
College of The Ozarks
Hollister, MO12.2020
Skills
- Performance Improvements
- Policy/Program Development
- Supervision and Training
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- Staff Scheduling
- Inventory Control
- Operations Management
Timeline
Assistant General Manager
Sky Zone Trampoline Park
10.2023 - Current
General Manager
Planet Fitness
02.2023 - 10.2023
Assistant Manager of Customer Operations
Old Navy
10.2021 - 10.2022
Product Operations Specialist
Old Navy
04.2021 - 10.2021
Assistant Manager of Customer Operations
Old Country Buffet
07.2017 - 04.2021
Bachelor of Arts - Physical Education And Coaching
College of The Ozarks
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