Summary
Overview
Work History
Education
Skills
Timeline
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JONATHAN MURA

Blue Springs

Summary

Results-driven Field Representative dedicated to driving organizational success in dynamic settings. Embraces growth mindset and seeks opportunities to enhance skills. Known for strong work ethic, focus, and resourcefulness in problem-solving. Tech-savvy with proficiency in various office suites including Salesforce, Microsoft and Google. Eager to leverage expertise in customer relations and data accuracy for a rewarding career with a reputable organization.

Overview

9
9
years of professional experience

Work History

Field Representative

Nielsen Media Research
08.2021 - Current
  • Traveled up to 400 miles per day to visit panelist locations.
  • Installed and maintained proprietary metering equipment onto panelist televisions and network devices.
  • Completed paperwork in full, on time and with high accuracy. This included detailed demographic information regarding the household and all of its members.
  • Connected with customers to assess satisfaction and resolve service issues in a timely manner.
  • Conducted surveys and research to determine customer purchasing patterns and preferences.
  • Submitted reports to management to aid in business decision-making and planning.

Overnight Associate

Hy-Vee
11.2020 - 07.2021
  • Unloaded arriving product stock and moved to store display areas.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

Owner-Operator

MurMan's Transport Services
07.2019 - 11.2019
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained up-to-date administrative records to monitor operational conditions.

Field Representative

American Collateral Recovery
01.2016 - 07.2019
  • In my first year at ACR, I advanced to operating a tow truck in the field as a recovery agent handling both voluntary and involuntary repossessions.
  • On the staff of ten drivers, I consistently stayed in the top three most productive.
  • Maintained a clean motor vehicle record by avoiding accidents and citations on the job.
  • My daily responsibilities involved communication with customers both hostile and cooperative, as well as communicating real-time recovery information to our clients and local authorities.

Education

Rockhurst High School
Kansas City, Missouri

No Degree - Economics

University of Kansas
Lawrence

Skills

  • Technical aptitude
  • Scheduling
  • Multitasking
  • Customer Relations
  • Analytical skills
  • Flexible & Adaptable
  • Territory management
  • Project management

Timeline

Field Representative

Nielsen Media Research
08.2021 - Current

Overnight Associate

Hy-Vee
11.2020 - 07.2021

Owner-Operator

MurMan's Transport Services
07.2019 - 11.2019

Field Representative

American Collateral Recovery
01.2016 - 07.2019

Rockhurst High School

No Degree - Economics

University of Kansas

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JONATHAN MURA