JONATHAN MOSS
ST. LOUIS
Summary
Accomplished Guest Experience Manager with 7+ years of experience creating memorable moments for guests and staff at Enterprise Center and Stifel Theatre. Skilled in Microsoft Office and guest resolution, I raised over $6,300 in charity initiatives, demonstrating exceptional communication and leadership. Certified in CPR, I excel in both operational efficiency and compassionate guest engagement. I have a passion for using my talents and unique personality to make people smile and feel welcome at our venues, while enhancing staff morale, overall.
I’m looking forward to the opportunity to provide world-class customer service to clients and guests of Ballwin Dental Care as the new Scheduling Coordinator. I believe my work ethic and personality will fit in well and aid in creating a working environment that is both team-oriented and enjoyable for both patients and guests on a daily basis.
Overview
8
8
years of professional experience
Work History
GUEST EXPERIENCE MANAGER – PREMIUM EXPERIENCE
St. Louis Blues/Enterprise Center/Stifel Theatre
08.2023 - Current
- Hired and trained new team members on company policies and procedures to maintain consistent guest experience standards
- Responsible for scheduling and event assignments for a Concierge team of 30+ part-time staff members, while co-managing an overall part-time event staff of 200+ team members
- Advance and execute all VIP programs for events at Enterprise Center and Stifel Theatre, including Meet & Greets with artists, pre-show parties, and VIP Lounges for several hundred guests
- Manage Front Office and part-time staff employee recognition programs including Years of Service recognition, annual Food Drive, Salute to Military month, and Adopt-A-Family silent auction, raising a record of over $6,300 in 2023
- Schedule and manage LAZ Valet staff during events at Stifel Theatre for Loge Box ticket holders, enhancing their premium service expectations
- Complete payroll and other front office tasks
Guest Experience Manager – Staff Operations
St. Louis Blues/Enterprise Center/Stifel Theatre
09.2021 - 08.2023
- Schedule and assign an overall part-time event staff team of 60+ team members for events at Stifel Theatre
- Perform service recovery efforts to resolve all guest resolution phone calls and email submissions for Enterprise Center and Stifel Theatre
- Advance and execute all VIP programs for events at Enterprise Center and Stifel Theatre, including Meet & Greets with artists, pre-show parties, and VIP Lounges for several hundred guests
- Manage Front Office and part-time staff employee recognition programs including Years of Service recognition, annual Food Drive, Salute to Military month, and Adopt-A-Family silent auction
- Complete payroll, lost & found inquires, and other front office tasks
Guest Experience Manager – Hospitality & Premium
St. Louis Blues/Enterprise Center/Stifel Theatre
03.2017 - 05.2020
- Responsible for scheduling and event assignments for a Concierge team of 20+ part-time staff members, while co-managing an overall part-time event staff of 150+ team members
- Oversaw Concierge staff in Premium Suites and Club spaces, ensuring guest satisfaction and company standard were met, while also exceeding guest expectations
- Managed lost & found inventory for Enterprise Center
- Trained department interns on company policies and procedures, ensuring office tasks and building setup were completed in a timely manner
Education
Associate's Degree in Professional Golf Management -
Professional Golfer’s Career College
Orlando04-2008
General Education Studies
Meramec Community College
St. Louis, MO06-2006
High School Diploma -
De Smet Jesuit High School
St. Louis, MO05-2005
Skills
- Exceptional oral and written communication
- Microsoft Office (Word, Excel, Outlook)
- Guest resolution and de-escalation
- Payroll (Paycor)
- CPR certified
Timeline
GUEST EXPERIENCE MANAGER – PREMIUM EXPERIENCE
St. Louis Blues/Enterprise Center/Stifel Theatre
08.2023 - Current
Guest Experience Manager – Staff Operations
St. Louis Blues/Enterprise Center/Stifel Theatre
09.2021 - 08.2023
Guest Experience Manager – Hospitality & Premium
St. Louis Blues/Enterprise Center/Stifel Theatre
03.2017 - 05.2020
Associate's Degree in Professional Golf Management -
Professional Golfer’s Career College
General Education Studies
Meramec Community College
High School Diploma -
De Smet Jesuit High School
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