Jonathan Feagans
Independence
Summary
Proactive service leader with a proven track record in supervising daily operations and training team members. Known for implementing inventory management processes and resolving customer complaints effectively, driving improved guest satisfaction and streamlined workflows.
Results-oriented leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with leader years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.
Overview
1
1
Language
5
5
years of professional experience
Work History
Service Leader
Chipotle
06.2025 - Current
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored team members on food preparation and safety standards.
- Implemented inventory management processes for accurate stock levels and reduced waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of dining and kitchen areas to comply with health regulations.
- Conducted regular equipment checks to ensure proper functionality and safety compliance.
- Collaborated with management to develop team schedules that optimized labor efficiency.
Team Leader
Chick-fil-A
09.2023 - 06.2025
- Supervised daily operations to ensure high-quality customer service and team performance.
- Trained and mentored team members to enhance skills and improve efficiency.
- Implemented process improvements that streamlined workflow and reduced wait times.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service delivery.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted regular performance evaluations to provide constructive feedback and recognize achievements.
- Monitored inventory levels and placed orders to maintain stock availability for smooth operations.
Shift Lead
Panda Express
01.2022 - 09.2023
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on effective customer service techniques.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Education
High School Diploma -
Blue Spring Highschool
Blue Springs, MO06-2023
Skills
- Team management
- Exceptional communication
- Technical support
- Report preparation
- Data management
- Organization and recordkeeping
- Strong work ethic
- Problem-solving
- Time management
Languages
Spanish
Interests
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Sustainable Tech Innovations
- Robotics
Timeline
Service Leader
Chipotle
06.2025 - Current
Team Leader
Chick-fil-A
09.2023 - 06.2025
Shift Lead
Panda Express
01.2022 - 09.2023
High School Diploma -
Blue Spring Highschool