Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathan Clifford

Ozark

Summary

Dynamic IT Specialist with a proven track record at Jack Henry, excelling in server maintenance and system optimization. Demonstrated proficiency in cybersecurity protocols and Microsoft Office Tools, coupled with outstanding communication skills. Achieved peak network performance, enhancing operational efficiency. Renowned for perfect attendance and exceptional relationship-building, driving customer satisfaction and repeat business.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Specialist

Jack Henry
12.2019 - Current
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Sales Associate

Lowes Home Improvement
10.2018 - 11.2019
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Mower Operator

Straight Edge Lawn Care
05.2014 - 10.2018
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Developed estimates and presented customers with bids for lawn care services to help with planning.

Education

Associate of Science - Computer Science

Ozarks Technical Community College
Springfield, MO
12-2025

High School Diploma -

Clever High School
Clever
05-2018

Skills

  • Proficient knowledge of IT
  • Proficient in Microsoft Office Tools
  • Perfect Attendance
  • Relationship building and management
  • Outstanding communication
  • Cybersecurity protocols

Certification

HTML & CSS Web Development

Timeline

IT Specialist

Jack Henry
12.2019 - Current

Sales Associate

Lowes Home Improvement
10.2018 - 11.2019

Mower Operator

Straight Edge Lawn Care
05.2014 - 10.2018

Associate of Science - Computer Science

Ozarks Technical Community College

High School Diploma -

Clever High School

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Jonathan Clifford