Jonathan Bushman
Fenton
Summary
Leadership role focused on developing providers and office managers to achieve budget goals. Expertise in coaching and supporting hearing instrument specialists while enhancing brand promotion. Proven track record of driving team performance and meeting financial targets.
Overview
21
21
years of professional experience
Work History
Hearing Instrument Specialist
Miracle Ear
St. Louis
10.2025 - Current
- Conduct hearing tests to assess patient needs and recommend solutions.
- Supervise trainee, fostering skill development and product knowledge.
- Support team with programming and training on new products to enhance service delivery.
- Aim to return to Regional Management position for greater operational impact.
Regional Director
Miracle Ear
St. Louis
04.2019 - Current
- Analyzed and utilized KPI reports to drive performance improvements.
- Supported hearing instrument specialists by increasing tested rates and reducing cancellation and return rates.
- Boosted close rates and enhanced show and retention rates through targeted initiatives.
- Conducted weekly meetings to educate staff on various topics.
- Implemented monthly one-on-one counseling sessions and incentive programs aligned with company objectives.
- Established call confirmation requirements for specialists engaging new patients.
- Hosted podcasts and webinars to educate consumers and industry professionals.
- Led a fundraising initiative with St. Louis Cardinals to provide hearing instruments to underprivileged individuals.
Hearing Instrument Specialist
Miracle Ear
St. Louis
11.2018 - 04.2019
- Learned the Miracle Ear sales process, product line, and software programming.
- Led multiple training courses.
- Earned lowest return rate, highest revenue, and highest close rate awards.
- Recognized for fitting 4 Miracle Ear Foundation patients.
- Performed all Hearing Instrument Specialist duties.
Hearing Instrument Specialist
Hometown Hearing/Connect Hearing
St. Louis
02.2014 - 10.2018
- Manage and operate a multiple office practice, perform hearing examinations, explanations of results and recommend perfect style of hearing instruments to patients to suit varying needs and lifestyles.
- Develop and execute strategic marketing, sales, and advertising plans to continuously increase sales, drive market positioning and meet business goals.
- Train existing specialists on company procedures and provide product training.
- Train pre-licensed specialists seeking their certification through the HCP-IT program.
- Coordinate marketing events throughout the St. Louis market to educate consumers and develop further relations.
- Regionally lowered return rates.
Hearing Instrument Specialist
Hearing Lab Technologies
St. Louis
11.2013 - 02.2014
- Intercepted customers throughout the store and introduced company products.
- Performed diagnostic audiology examinations including air conduction, bone conduction, tympanometry and otoscopy.
- Maintained instruments, including but not limited to: cleaning, minor and major modifications, repairs (in-office and re-fit from manufacturer repairs), adjustments and fine tuning, and performance verification.
Hearing Instrument Specialist
Southwestern Hearing Centers
St. Louis
08.2005 - 10.2013
- Performed diagnostic audiology examinations including air conduction, bone conduction, tympanometry and otoscopy.
- Maintained instruments, including but not limited to: cleaning, minor and major modifications, repairs (in-office and re-fit from manufacturer repairs), adjustments and fine tuning, and performance verification.
- Managed a fully functional mobile unit that provided onsite testing, recommendations, full range of fittings, and services.
Education
Broadcasting Certificate and Advanced Television and Video Production Certificate -
Broadcast Center
St. Louis, MO12.2000
Skills
- Mentoring and coaching
- Meeting facilitation
- Relationship building
- Staff management
- Training and development
- Sycle proficiency
- Performance analysis
- Team leadership
Accomplishments
- Nationally Board Certified Hearing Instrument Specialist
- Licensed Hearing Instrument Specialist in the state of Missouri
- Have worked with most major manufacturers
Timeline
Hearing Instrument Specialist
Miracle Ear
10.2025 - Current
Regional Director
Miracle Ear
04.2019 - Current
Hearing Instrument Specialist
Miracle Ear
11.2018 - 04.2019
Hearing Instrument Specialist
Hometown Hearing/Connect Hearing
02.2014 - 10.2018
Hearing Instrument Specialist
Hearing Lab Technologies
11.2013 - 02.2014
Hearing Instrument Specialist
Southwestern Hearing Centers
08.2005 - 10.2013
Broadcasting Certificate and Advanced Television and Video Production Certificate -
Broadcast Center