Jonathan Brandon
Crystal City
Summary
Experienced with wireless sales, focusing on customer satisfaction and relationship-building. Utilizes product knowledge and consultative selling to drive sales and customer loyalty. Track record of adapting to dynamic sales environments and collaborating effectively with team members.
Overview
14
14
years of professional experience
Work History
Wireless Sales PRO
Premium Retail Services Inc
01.2025 - Current
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Streamlined store operations by maintaining organization of the sales floor and frequently updating displays for optimal presentation.
- Leveraged exceptional communication skills to establish trust with diverse clientele seeking wireless solutions that fit their lifestyles.
- Contributed to a positive workplace culture by sharing best practices with colleagues and offering constructive feedback when appropriate.
- Actively participated in community events representing the brand positively while engaging potential customers about wireless services.
- Monitored facility to provide clean, organized shopping experience.
- Boosted store revenue through upselling and cross-selling of wireless devices, accessories, and plans.
- Developed strong rapport with customers through active listening skills and genuine interest in their needs.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Promoted add-on services such as insurance plans, device protection programs, and financing options for increased sales opportunities.
- Demonstrated advanced product knowledge to address customer inquiries and troubleshoot technical issues.
- Handled cash transactions accurately, processing returns, exchanges, and refunds as needed.
- Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.
- Educated customers on available promotions or loyalty rewards programs to enhance their overall shopping experience.
Associate
Walmart
05.2011 - 04.2023
- Electronics department dealing with wireless services and equipment setting up contracts for customers with all companies
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High school diploma -
Skills
- Computer Operation
- Merchandising
- Customer Service
- Cleaning Experience
- Retail Management
- Communication Skills
- Sales
- Inventory Control
- Pricing
- Retail Sales
- Cashiering
- Cash Handling
- Wireless sales
- Organizational Skills
- Packaging
- Mobile device troubleshooting
- Customer service
- Problem-solving
- Technical support
- Mobile device sales
- New activations
- Mobile plan comparisons
- Warranty and service options
- Prepaid mobile phone service
- Wireless accessories
- Display organization
Timeline
Wireless Sales PRO
Premium Retail Services Inc
01.2025 - Current
Associate
Walmart
05.2011 - 04.2023
High school diploma -
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