Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jonathan Blanchard

Lee's Summit

Summary

Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations. Skilled in money handling and team leadership, demonstrated through achieving a significant reduction in workplace incidents and consistently exceeding production targets. Excels in decision-making and fostering professional growth, ensuring high-quality service delivery and operational excellence.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Splash and Go Car Wash
10.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Manager

Crown Center Ice Terrace
12.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Zamboni driver

Production Supervisor

IPl Global
06.2017 - 06.2024
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Managed team of 50 production associates, overseeing productive production processes and meeting all deadlines.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.

Education

High School Diploma -

Valley Brooke Academy
Fulton, MD

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Accomplishments

Leadership Team Development, 2004-2020 (Focus on public speaking and team building)


First Aid/ CPR/ AED certified through 2025


Internal ISO Auditor 2011-2014


Proficient in Microsoft Office applications in Excel and Word

Timeline

Assistant Manager

Splash and Go Car Wash
10.2020 - Current

Production Supervisor

IPl Global
06.2017 - 06.2024

Manager

Crown Center Ice Terrace
12.2012 - Current

High School Diploma -

Valley Brooke Academy

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Jonathan Blanchard