Jonathan Bates
Troy
Summary
Hardworking, reliable, and customer-focused individual seeking a position where my skills in customer service, time management, and adaptability can contribute to the organization's success. Currently pursuing a degree in Science Technology Management and Criminal Law.
Overview
16
16
years of professional experience
Work History
Crew Member
Casey's General Store
Troy
03.2020 - 02.2021
- Provided exceptional customer service in a fast-paced environment.
- Managed cash register transactions and handled customer inquiries.
- Maintained cleanliness and restocked inventory as needed.
Crew Member Cook
KFC
Troy
03.2019 - 02.2020
- Delivered excellent customer service, ensuring customer satisfaction.
Handled food preparation and maintained cleanliness of the work area.
Worked efficiently as part of a team to meet daily operational goals.
Crew Leader
Firehouse Subs
Des Moines
01.2014 - 04.2015
- Assisted customers with menu selections and processed orders promptly.
Ensured food safety standards were met during preparation.
Supported team members during high-volume periods.
Crew Member
Cici’s Pizza
Des Moines
05.2005 - 07.2005
- Provided quick and friendly customer service.
Maintained dining area cleanliness and assisted in kitchen operations
Worked in the buffet the bus tables
Education
Trucker School -
Witte Industrial
Troy Missouri12-2024
High School Diploma -
Graduation Alliance
Salt Lake City, UT02-2024
Master of Criminal Justice - Science
DeVry University
4225 Naperville Rd, Lisle, ILSkills
- Cooking
- Multitasking and organization
- Initiative and Self-motivation
- Taking orders
- Excellent customer service and communication skills
Reliable, punctual, and adaptable in various work environments
Strong multitasking and problem-solving abilities
Familiarity with cash handling and point-of-sale systems
Over-the-Road (OTR) Truck Driver
Butler Transport — 5 Months
Operated commercial vehicles safely across long-distance routes in compliance with DOT regulations
Managed delivery schedules and maintained accurate logs
Demonstrated reliability, time management, and strong work ethic in a fast-paced environment
Customer Service Associate
Casey’s General Store — Nearly 1 Year
Provide excellent customer service in a high-traffic retail environment
Handle cash transactions, stocking, and daily store operations
Maintain a clean, organized, and safe workspace
Education & Certifications
Class A Commercial Driver’s License (CDL)
Witte Bros Driving School
Additional Information
Stepped away from OTR driving to support a family member’s health needs, demonstrating responsibility and strong personal values
Timeline
Crew Member
Casey's General Store
03.2020 - 02.2021
Crew Member Cook
KFC
03.2019 - 02.2020
Crew Leader
Firehouse Subs
01.2014 - 04.2015
Crew Member
Cici’s Pizza
05.2005 - 07.2005
Trucker School -
Witte Industrial
High School Diploma -
Graduation Alliance
Master of Criminal Justice - Science
DeVry University