Jo'Nae Garrett
Kansas City
Summary
Dynamic customer service professional with a proven track record at USAA, adept at conflict resolution and fostering customer loyalty. Skilled in analytical reasoning and empathetic communication, I consistently exceed service expectations, enhancing customer satisfaction and driving repeat business. Committed to maintaining high standards in fast-paced environments. I'm also certified in culinary arts with a certificate from Kansas City Kansas Community college earned in 2017.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
USAA
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SelectQuote
02.2019 - 04.2022
- Adhered to company policies and and scripts to consistently achieve call time and quality standards.
- Engaged and learning and development opportunities to promote continued performance improvement.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Sketchers
07.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
McDonald's
07.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked merchandise
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05-2017
Skills
- Customer service
- Active listening
- Analytical reasoning
- Detail-oriented data management
- Conflict resolution
- Time Management
- Positive Attitude
- Efficient Decision Making
- Empathy
- Patience
- Persuasion
- Writing Skills
Certification
Culinary Arts
Timeline
Customer Service Representative
USAA
08.2020 - Current
Customer Service Representative
SelectQuote
02.2019 - 04.2022
Sales Associate
Sketchers
07.2017 - 03.2019
Cashier
McDonald's
07.2016 - 07.2017
High School Diploma -
Wyandotte High School
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