Joleta Watson
Kansas City
Summary
Professional with experience in collections management and customer service, adept at utilizing effective communication skills to negotiate payment plans and resolve disputes. Demonstrated ability to provide timely updates on collections activity while ensuring compliance with federal and state regulations. Engaged in continuous professional development through training sessions, contributing to the enhancement of policies and procedures within the organization. Proven track record of identifying process improvements that enhance customer service efficiency.
Overview
7
7
years of professional experience
Work History
Collection Specialist
Bread financial
Kansas City
11.2022 - 04.2025
- Utilized effective communication skills to negotiate payment plans and resolve disputes with clients.
- Provided timely and detailed updates on collections activity to management.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Assisted in the development of new policies and procedures related to collections activities.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
Client Service Representative
Centrenix
Overland Park
01.2020 - 10.2022
- Verified accuracy of data entered into company systems.
- Researched solutions using available resources including internal databases and external sources.
- Identified opportunities for process improvements within the organization's customer service department.
- Adhered to all applicable laws and regulations while performing job duties.
Rescue Agent
EXL Service
Lee Summit
01.2018 - 08.2020
- Delivered timely roadside support to customers, maintaining high service standards.
- Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
- Rendered professional advice on proper maintenance techniques to help prevent future breakdowns.
- Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
- Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
Education
High School Diploma -
Cornerstone Christian Academy
Kansas City05-2010
Skills
- Payment negotiation
- Regulatory compliance
- Collections management
- Data analysis
- Customer communication
- Account management
- Microsoft Excel
- Customer service
- Attention to detail
- Team collaboration
- Strong negotiation skills
- Empathy and tactfulness
- Call center experience
Timeline
Collection Specialist
Bread financial
11.2022 - 04.2025
Client Service Representative
Centrenix
01.2020 - 10.2022
Rescue Agent
EXL Service
01.2018 - 08.2020
High School Diploma -
Cornerstone Christian Academy