Johnny Warnke
Columbia
Summary
Seasoned Contractor successful at completing construction projects quickly and cost-effectively. Executes highest level of standards.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
1966
1966
years of post-secondary education
Work History
Contractor
Mighty Tighty Helpers
Columbia
01.2000 - Current
- Oversaw daily operations and ensured timely completion of tasks.
- Coordinated logistics for moving supplies and equipment efficiently.
- Trained new team members on safety protocols and best practices.
- Maintained inventory records and organized storage areas effectively.
- Assisted clients with service requests to enhance customer satisfaction.
- Implemented process improvements to streamline workflow procedures.
- Communicated with team members to resolve issues promptly and efficiently.
- Kept clients informed about progress status updates throughout the entire process.
- Resolved any problems encountered during the course of construction work.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Evaluated existing structures for repair or replacement options.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Established work, budgets, and construction timelines to manage and plan projects.
- Identified potential issues or risks that could impact the successful completion of projects.
- Provided guidance and training to new team members as needed in order to meet performance goals.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
- Applied changes requested by designers, owners, or inspectors to optimize work.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Developed innovative solutions to challenging construction problems.
- Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during construction activities.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Developed detailed plans for projects based on customer needs and expectations.
- Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Managed scheduling to Improve resource allocation and control expenses.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Office Manager
The Playground
Columbia
11.1999 - 10.2014
- Managed daily office operations and maintained a productive work environment.
- Coordinated employee schedules and facilitated effective communication among staff.
- Oversaw inventory management and ordered office supplies as needed.
- Developed and implemented office policies to improve workflow efficiency.
- Trained new employees on company procedures and office protocols.
- Organized company events and meetings to enhance team collaboration.
- Maintained records of office expenses and assisted with budget management.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided administrative support to senior management and handled correspondence effectively.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Customer Service Manager
Circuit City Stores
Columbia
03.2000 - 07.2007
- Managed customer inquiries through various communication channels.
- Trained staff on customer service best practices and company policies.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Coordinated with sales team to ensure seamless service delivery.
- Developed training materials to improve team performance and knowledge.
- Monitored call center operations for quality assurance and compliance.
- Implemented feedback systems for continuous improvement in service quality.
- Assisted in scheduling staff to maintain optimal coverage during peak hours.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted research and reviewed findings to solve customer issues.
- Organized client contracts, records, and reports to strengthen traceability.
- Developed policies and procedures related to customer service operations.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Reviewed accounts for payments received or approved credit arrangements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
BBA - Business Administration And Management
The Ohio State University
Columbus, OH 08.2025 - 08.1997
Port Clinton High School
Port Clinton, OHSkills
- Project management
- Budgeting
- Safety protocols
- Blueprint interpretation
- Customer relationship management
- Inventory management
- Cost estimation
- Effective communication
- Workflow optimization
- Problem solving
- Employee training
- Conflict resolution
- Quality assurance
- Project oversight
- Client relations
- Construction management
- Staff management
- Construction estimating
- Customer service
- Performance management
- Drywalling
- Multitasking and organization
- Subcontractor supervision
- Plumbing
- Budget management
- Schedule management
- Task delegation
- Residential construction
- Contract bidding
- Site safety management
- Time management
- Scheduling and planning
- Electrical
- Safety
- Operations oversight
- Painting and finishing
Accomplishments
- Monthly sales lead multiple times.
- Customer service award supervisor
- Top 5 service department in company 8 times
- Top 10 sales department in company 14 times
Timeline
BBA - Business Administration And Management
The Ohio State University
08.2025 - 08.1997
Customer Service Manager
Circuit City Stores
03.2000 - 07.2007
Contractor
Mighty Tighty Helpers
01.2000 - Current
Office Manager
The Playground
11.1999 - 10.2014
Port Clinton High School