Johnna Dillinger
Seneca,MO
Summary
Dynamic, results-driven professional with a strong background in customer service, retail management, and marketing. Adept at team leadership, operational efficiency, and driving customer engagement. Recently earned an Associate of Arts in Business Administration and eager to contribute to a forward-thinking organization while continuing to grow as a leader and strategist.
Overview
23
23
years of professional experience
Work History
Event Coordinator
Starbird Car Shows
01.2002 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Monitored and controlled event expenditures to meet budgets.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw event registration process by collecting and tracking attendee information.
- Utilized social media to promote events and increase attendance.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Store Manager
Shoe Sensation
08.2020 - 06.2024
- Directed daily operations including scheduling, merchandising, and store upkeep.
- Trained and coached team members to exceed performance and sales goals.
- Resolved customer issues efficiently, maintaining a high standard of service.
- Managed social media presence, planned events, and executed marketing promotions.
- Oversaw employee performance and implemented process improvements.
- Handled high-volume financial transactions with speed and accuracy.
- Managed the central depository for money and gaming chips.
- Maintained meticulous records and ensured regulatory compliance.
- Delivered excellent guest service in a fast-paced casino environment
Cashier/ Lead Cashier
Downstream Casino
10.2018 - 07.2020
- Be responsible for large amounts of cash and cash equivalents.
- Able to balance Main bank transactions, balancing the accountability and inventory of the bank.
- Carry out a wide range of financial transactions and complete all paperwork correctly and legibly.
- Cash handling: Responsible for dealing with cash and cash equivalents, balancing transactions, and maintaining accountability of the bank.
Customer service: Interacting with casino patrons, providing friendly and professional service. - Accurate record-keeping: Ensuring accurate records of all transactions and maintaining the balance in the cash drawer.
Gaming chip handling: May be involved in the exchange of cash for gaming chips and vice versa. - Fast-paced environment: Be prepared for a fast-paced environment with both busy and slow periods.
Main Bank Clerk/Cashier
Indigo Sky Casino
07.2016 - 11.2018
- Be responsible for large amounts of cash and cash equivalents.
- Able to balance Main bank transactions, balancing the accountability and inventory of the bank.
- Carry out a wide range of financial transactions and complete all paperwork correctly and legibly.
- Cash handling: Responsible for dealing with cash and cash equivalents, balancing transactions, and maintaining accountability of the bank.
- Customer service: Interacting with casino patrons, providing friendly and professional service.
- Accurate record-keeping: Ensuring accurate records of all transactions and maintaining the balance in the cash drawer.
- Gaming chip handling: May be involved in the exchange of cash for gaming chips and vice versa.
- Fast-paced environment: Be prepared for a fast-paced environment with both busy and slow periods.
Marketing Specialist
4 State Trucks
12.2017 - 10.2018
Sales Associate
Cato Fashions
11.2015 - 07.2016
Marketing Specialist
3000toys.com
06.2015 - 10.2015
Sales
National Tool Warehouse (Label Industries)
03.2013 - 06.2015
Customer Service Rep
Scholastic Book Fairs
05.2006 - 11.2012
Education
Associate of Arts - Business Administration
Crowder College
Neosho, MO05-2025
Skills
- Time Management
- Problem-Solving
- Active Listening
- Creativity
- MS Office
- POS Systems
- Adobe Photoshop
- Canva
- Video Editing
- Social Media Management
- Email Marketing
- Content Marketing
- Promotional planning
- Multitasking and organization
- Marketing and promotions
- Verbal and written communication
- Special events
Timeline
Store Manager
Shoe Sensation
08.2020 - 06.2024
Cashier/ Lead Cashier
Downstream Casino
10.2018 - 07.2020
Marketing Specialist
4 State Trucks
12.2017 - 10.2018
Main Bank Clerk/Cashier
Indigo Sky Casino
07.2016 - 11.2018
Sales Associate
Cato Fashions
11.2015 - 07.2016
Marketing Specialist
3000toys.com
06.2015 - 10.2015
Sales
National Tool Warehouse (Label Industries)
03.2013 - 06.2015
Customer Service Rep
Scholastic Book Fairs
05.2006 - 11.2012
Event Coordinator
Starbird Car Shows
01.2002 - Current
Associate of Arts - Business Administration
Crowder College
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