Johnie Ashley

• Plan, develop, organize, implement and direct the day-to-day functions of the clinics and its programs and activities to insure compliance, efficiency, and patient satisfaction
• Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve
• Monitor practice budget including reporting, expenses and budgeting.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Boosted staff morale by offering constructive feedback and specific direction.

• Experienced Clinic Supervisor with demonstrated success working in the healthcare industry. Proven successful physician, employee and patient engagement. Multi-faceted Supervisor with experience in Cardiology, Orthopedics, Rheumatology, Internal Medicine, and Podiatry. As a successful leader I have the ability to coach employees while developing an outstanding productive healthcare team, with measurable success.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Monitor and control clinical expenditures to remain within budget.
• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve.

As an Administrative Assistant to Lafayette Regional Health Center I develop an administrative process to achieve organizational objectives and improve office efficiency. Obtaining clinic Prior Authorizations through multiple insurance companies for the Outpatient clinic that provides Cardiology, Neurology, Pulmonary, ENT, Rheumatology, Nephrology, Oncology/Hematology, Urology, Orthopedic, Pain Management, and General Surgery Services. Answering multi-line phone system, routing calls, delivering messages to staff and greeting patients. Helping employees in provider engagement, training, implementing problem solving skills to assure the efficiency and function of the day to day operations in the clinic. Assisting patients in scheduling appointments, special order requests, and setting standards to achieve outstanding patient care/satisfaction.

• Working for Meritas Health Cardiology as a Medical Assistant the following job duties were - Verifying patient information, accurately recording heart test results, applying holter/event monitors to patients, obtaining vital signs, taking electrocardiograms, prepping patients for medical procedures, educating patients on medications and nutrition, and assuring a safe and comfortable experience during each patients visit.

• Working with optometrists to assist in carrying out eye examinations and treatments, including using various testing equipment as needed. This equipment includes OCT machines, visual fields, retinal cameras, tonometry, auto refractors, and manual lensometers. Other responsibilities include, but are not limited to, documenting medical information in an Electronic Health Record (EHR), utilizing ICD-10 codes, following-up with patients, collecting account balances, processing supply orders, assisting in the optical department as needed, and contacting patients about formal complaints.

• As a Medical Office Specialist I assisted in scheduling patient appointments, answering phone inquiries, assisting patients with check-in and check-out process, verifying patient registration and insurance information, preparing patient medical histories and editing medical documents, and ensuring that every patient felt that their medical needs were met to their standards during their visit.

• Greet guests, complete guest registration, and assign rooms upon arrival; verify customers' payment method/collect payment; contact housekeeping or maintenance staff as needed; make, change, cancel, and confirm reservations; issue room keys; ensure guest satisfaction through 20-minute follow-up calls; wash, dry, fold, and distribute laundry to housekeeping personnel; prepare, serve, and clean up guests' continental breakfast; and perform various cleaning duties as needed.

• Performing patients' pre-test screenings before seeing the doctor; administering tests such as Central 40 Visual Fields, non-contact tonometer and retinal images; collecting previous/present medical history; verifying medications; testing patients' visual acuities/depth perception; ordering contact lenses; and entering basic Electronic Health Record (EHR) documentation

• Maintaining constant surveillance of patrons in the facility; acting immediately and appropriately to secure safety of patrons in an event of emergency; providing emergency care and treatment as required until arrival of emergency medical services; enforcing safety procedures at all times to ensure safety of patrons in the park.

• Picking up waste; sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors; cleaning and stocking bathrooms; securing buildings; cleaning windows; setting high standards of honesty, integrity, safety, cleanliness, and guest service.