Johnesha McDowell
Kansas City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Case Manager
Amerisource Bergen -Lash Group ( Cencora )
09.2024 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Production Worker
Woodbridge Foam Corporation, WFC
10.2022 - 09.2024
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Data Entry/ Application Processor
AmeriSoure Bergen
11.2020 - 09.2022
- Case manager processing applications for patient assistance
- Place outbound calls when needed
- Research / place call for insurance information benefit verifications
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Collections Representative
Internal Revenue Service ( IRS )
06.2020 - 11.2020
- Assist taxpayers with payment arrangements and collection status notices
- Processed payments and contracts on accounts
- Maintained high volume of calls and met demands of busy and productive group.
Sales Advisor
The Gerson Company
01.2019 - 07.2019
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Scheduled appointments and managed master calendar.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Representative
Ventures Inc.
06.2018 - 12.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist
J.C. Penney
01.2018 - 06.2018
- Browsed online to assist customers with shopping, placing orders and finding the perfect match.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Order Puller
The Gerson Company
01.2017 - 07.2017
- Pull orders for customers who ordered online items
- Use Cherry Picker, and Ride on pallet jack to pull orders
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
Sales Associate Cashier
Walmart
01.2016 - 10.2016
- Helped customers complete purchases in Jewelry and Apparel Departments
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
Education
High School Diploma - General Studies
Ruskin High School
Grandview, MO05.2017
Skills
- Project Tracking
- Document Management
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Customer Service and Assistance
- Critical Thinking
- Computer Proficiency
Timeline
Case Manager
Amerisource Bergen -Lash Group ( Cencora )
09.2024 - 03.2025
Production Worker
Woodbridge Foam Corporation, WFC
10.2022 - 09.2024
Data Entry/ Application Processor
AmeriSoure Bergen
11.2020 - 09.2022
Collections Representative
Internal Revenue Service ( IRS )
06.2020 - 11.2020
Sales Advisor
The Gerson Company
01.2019 - 07.2019
Sales Representative
Ventures Inc.
06.2018 - 12.2018
Customer Service Specialist
J.C. Penney
01.2018 - 06.2018
Order Puller
The Gerson Company
01.2017 - 07.2017
Sales Associate Cashier
Walmart
01.2016 - 10.2016
High School Diploma - General Studies
Ruskin High School
Similar Profiles
Pacho CrystalPacho Crystal
Warehouse Associate at Amerisource Bergen, (Cencora)Warehouse Associate at Amerisource Bergen, (Cencora)
Christine PisanoChristine Pisano
Warehouse Associate at Cencora (aka Amerisource Bergen)Warehouse Associate at Cencora (aka Amerisource Bergen)
Andrea CraigAndrea Craig
Infusion Nurse at Innomar Strategies Amerisource BergenInfusion Nurse at Innomar Strategies Amerisource Bergen