Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OTHER ACTIVITIES
Generic

Johnathan Schabarker

Manchester

Summary

Results-driven IT professional with background in managing help desk operations and resolving complex technical issues. Recognized for strong team collaboration and commitment to achieving high-quality results. Reliable and adaptable to changing needs, with focus on system troubleshooting and user support.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Helpdesk Administrator

Alter Trading Corporation
03.2022 - Current
  • General support for Windows 10/11 OS, iPhone/iPad iOS, Android OS, MS Office, Printers, Copiers, Hardware and Peripherals
  • Used Microsoft desktop and server systems, MS Exchange, Active Directory, and Terminal servers
  • Utilized Networking knowledge: TCP/IP, DNS, DHCP, VPNs, Firewalls and Wireless
  • Used Technical Knowledge to troubleshoot issues with Applications, Network, VPN connectivity
  • Assisted in software installations and deployments
  • Supported DUO/Microsoft Authentication 2 factor apps.
  • Meeting deadlines while multitasking other IT issues
  • Utilized as an on-call and after hours resource
  • Receive phonecalls and emails with various issues and troubleshot them
  • Enhanced customer satisfaction by resolving technical issues promptly and professionally.
  • Maintained accurate records of all Help Desk interactions, facilitating data-driven improvements to support services.
  • Streamlined help desk processes for improved efficiency and quicker response times.
  • Collaborated with IT team to deploy software updates, minimizing downtime and disruptions.
  • Conducted periodic IT security audits, ensuring compliance with company policies and industry best practices.
  • Utilized in house ticketing system and Atlassian ticketing system
  • Monitored, updated and created in house IT wiki articles.
  • Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
  • Streamlined business processes by automating repetitive tasks using Microsoft Power Automate.

Service Desk Analyst

MB Technology Solutions
11.2019 - 02.2022
  • Used Microsoft desktop and server systems, MS Exchange, Active Directory, Azure AD, Microsoft Office 365 admin consoles
  • Utilized Networking knowledge: TCP/IP, DNS, DHCP, VLANs, Proxy, VPNs, Firewalls and Wireless
  • Utilized VDI – Kaseya
  • Utilized hard drive encryption: Bitlocker
  • Used Technical Knowledge to troubleshoot issues with Applications, Network and Server connectivity
  • Supported iPhones, iPads, Tablet PCs, Windows PCs, Macbooks, RSA token and Two-factor Authentication Support
  • Supported various types and generations of Servers
  • Supported an array of VoIP and IP phones - 3CX and Mitel primarily
  • General Support for Windows 7, 8, 10, Mac OSX, iPhone/iPad iOS, MS Office, Printers, Copiers, Hardware and Peripherals
  • Dual-factor authentication administration: RSA, DUO, SafeNet, Microsoft
  • Traveled on site for in person hardware troubleshooting, network troubleshooting, hardware installations
  • Maintained hard drive backups with Veeam and Microsoft shadow copies
  • Meeting deadlines while multitasking other IT issues
  • Assisted in software installations and deployments
  • Receive phonecalls and emails with various issues and troubleshot them
  • Maintained SLA standards
  • Worked with Dell, Lenovo and other hardware vendors for warranty claims and troubleshooting
  • Replaced parts for and rebuilt laptops
  • Utilized as an on-call and after hours resource
  • Utilized the ConnectWise ticketing system

Pharmacy Technician

Lakeforest Pharmacy
01.2019 - 11.2019
  • Install, maintain and troubleshoot Windows software, IP phones, Fax Machines, Printers and label printers.
  • Utilization of the QS1 pharmacy management system
  • Make and receive calls to doctors offices for verbal authorization of patient RX's
  • Make and receive calls for patients about updates on their RX's
  • Fill and properly label patient drugs and prescription scripts
  • Print shipping labels and package patient RX's
  • Assist in the monetary checkout system
  • Process RX scripts from doctors offices and crosscheck insurance coverage

Service Desk Analyst

Intelliteach
02.2015 - 12.2018
  • Used Microsoft desktop and server systems, MS Exchange, Active Directory, and Terminal servers
  • Utilized Networking knowledge: TCP/IP, DNS, DHCP, VLANs, Proxy, VPNs, Firewalls and Wireless
  • Utilized VDIs – VMware Horizon Admin, Citrix, SCCM, LanDesk, for Thin Clients and Laptop connections
  • Used Technical Knowledge to troubleshoot issues with Applications, Network and Server connectivity
  • Supported iPhones, iPads, Tablet PCs, MobileIron, RSA token and Two-factor Authentication Support
  • General Support for Windows 7, 8, 10, Mac OSX, iPhone/iPad iOS, MS Office, Hardware and Peripherals
  • Dual-factor authentication administration: RSA, DUO, SafeNet
  • Train and develop new hires through Intelliteach's mentoring program
  • Work through both emergency and medium escalations processes.
  • Utilized the IQTrack ticketing system

Education

Programming Certificate -

Saint Charles Community College
05.2019

Bachelor of Science - undefined

Full Sail University
03.2017

Technical Certs - undefined

Community College of the Air Force
04.2012

Skills

  • Configuration and troubleshooting of network issues
  • Configuration of group policies
  • Debugging and testing applications across multiple programming languages
  • Operating system troubleshooting
  • Active Directory management
  • Configuration of Windows systems and devices
  • Experience with AGILE and Waterfall project management
  • Security awareness
  • Remote support
  • Ticketing system proficiency
  • Teamwork and collaboration
  • Problem-solving abilities

Accomplishments

  • Collaborated with team of 4 in the deployment of Windows 11 across over 500 computers.
  • Optimized existing procedures to improve performance by 20%.
  • Achieved mass PC based OS updates by introducing Microsoft InTune for endpoint management tasks.

Certification

  • Microsoft Office Certifications (Word Expert, Outlook Expert, Powerpoint Expert, Excel)
  • Microsoft O365 Certification (MS-900)
  • Prior Secret Clearance via the DOD

Timeline

Helpdesk Administrator

Alter Trading Corporation
03.2022 - Current

Service Desk Analyst

MB Technology Solutions
11.2019 - 02.2022

Pharmacy Technician

Lakeforest Pharmacy
01.2019 - 11.2019

Service Desk Analyst

Intelliteach
02.2015 - 12.2018

Bachelor of Science - undefined

Full Sail University

Technical Certs - undefined

Community College of the Air Force

Programming Certificate -

Saint Charles Community College

OTHER ACTIVITIES

  • PC disassembly and reassembly
  • Meet with coworkers and peers for twice-weekly creativity and conflict resolution exercises
  • Gained necessary experience that promoted character and skill growth
  • Learned to quickly assess the proper tools to resolve situations

Similar Profiles

CREATE PROFILE
Johnathan Schabarker