Johnathan Rowe
Kansas City
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host and Busser/Food Runner
Cooper's Hawk Winery & Restaurants
12.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservation system, optimizing table assignments for maximum guest satisfaction.
- Coordinated with kitchen and waitstaff to communicate guest needs effectively.
- Handled guest inquiries and concerns promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining and kitchen areas to enhance guest experiences.
- Assisted servers by promptly clearing tables and resetting for new guests.
Assistant Manager
Smoothie King
02.2023 - 09.2024
- Supervised daily operations to ensure efficient service and product quality.
- Trained staff on customer service protocols and operational procedures.
- Assisted in inventory management, optimizing stock levels for peak performance.
- Implemented promotional strategies to boost sales and customer engagement.
- Monitored cash handling processes to ensure accuracy and compliance with company policies.
Seafood Clerk
Price Chopper
11.2022 - 02.2023
- I was responsible for providing exceptional customer service while maintaining a clean and organized seafood department.
- I was also responsible for preparing and packaging seafood products that are fresh and of high quality and assisting customers with their seafood selections.
Shift Leader
Cold Stone Creamery
01.2022 - 06.2022
- I was responsible for overseeing the daily operations of the store, ensuring that customers received exceptional service and that the store met its sales goals.
- I also made and sold ice cream, cakes, and chocolates.
Education
Early College Student -
Metropolitan Community College
Kansas City, MO05.2025
BBA - Business
University of Missouri
Columbia, Missouri, MO05-2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
Certification
- Food Handler Certification
Timeline
Host and Busser/Food Runner
Cooper's Hawk Winery & Restaurants
12.2024 - Current
Assistant Manager
Smoothie King
02.2023 - 09.2024
Seafood Clerk
Price Chopper
11.2022 - 02.2023
Shift Leader
Cold Stone Creamery
01.2022 - 06.2022
Early College Student -
Metropolitan Community College
BBA - Business
University of Missouri